Cleaning Manager - Minehead, Somerset

An exciting vacancy has arisen in our resort in the Accommodation and Cleaning department

If you enjoy working with others, are ready to learn something new, roll up your sleeves, get stuck in and have some fun - we might have your next job waiting for you.
Working at Butlin's in our Accommodation and cleaning department means being part of a big-hearted team of people who are responsible for providing our guests with an altogether more fun and entertaining holiday.

We know that It takes a team effort to put on the show here and we're looking for likeminded people who -

like to work as part of a team.
are comfortable and confident to talk to our guests.
are comfortable to work in a busy environment and can dial up the energy when it's required.
Have a positive outlook and a 'can do' attitude.
Can deliver a high level of service and will always strive to exceed the guest's expectations

Butlin's are currently looking for a Cleaning Manager at our Minehead resort. You will be part of a high performing team who deliver the best possible guest experience through our Venues/toilets/internal and external cleanliness You will enjoy a fast pace high pressured environment, leading a team to deliver 'Clean and Fault free Venues' that will exceed our guests' needs and expectations on a daily basis.

About the Role:
The Cleaning Manager is accountable for the cleanliness of all venues, internal/externals areas /toilets/carpet and chair cleaning and Venue turnarounds. The purpose of the role is to ensure that all areas are cleaned to a standard that will delight our guests and generate positive feedback. The Cleaning manager is also accountable for recruiting team members and developing them to be the very best team through training and coaching within the venues and creating an environment where the team can perform at their best. Be confident in managing health/safety, budgets and cost within the venues. Role modelling effective leadership behaviour. Communicating effectively to all team members and peers.

What will I be doing:

• Provide support, development and leadership to the team.

• To manage designated shifts in a professional and effective manner as a leader.
• Manage Rosters, Budgets and costs for the department.
• Report maintenance jobs as required and follow up on any outstanding jobs.
• Complying with all Company H & S and legislative procedures.
• To train/ review and feedback on I-Auditor
• Monitor and identify areas for Team retention improvement
• Deliver against company NPS/TI goals and KPIs.
• To conduct 1 to 1s and PDPs for direct reports and development and succession planning of the team.
• To conduct interviews/ performance management meetings.

Essential
Guest focused
Leadership skills
Experience preferably in the cleaning and/or housekeeping industry
Excellent communication skills with an organised & methodical approach
Strong motivational skills
Computer literacy
Flexible approach to working hours to the needs of the business by break type to cover all shift patterns.

Desirable requirements
Ideally you will have previous experience of managing large teams from Assistant Manager or Venue Manager Level and be looking for an opportunity to develop your skills.
Computer literacy.

We think working at Butlin's is a pretty special place to be and here are just a few of the benefits for working with us:
Resort discounts on food and drink in our retail outlets.
Free use of many of the resort facilities for you, and significantly discounted rate for your friends and family.
Discounted Bourne Leisure holidays for you, your family and friends
Free parking on resort
Reward and recognition schemes including long service and team member of the month as well as lots of other team incentives.
If you think you have what it takes to come and be part of our team, we'd love to hear from you