Reception Team Member - Bognor Regis, West Sussex
- Job Type
- Full Time
Do you: -
Have a problem-solving attitude?
Love talking to people face to face and over the phone?
Love providing excellent customer service?
Want to be part of a successful guest experience team?
Work closely with all team within our hotel receptions or onsite guest services phone line team, looking after guests either in person or on the phone
Provide information and help to ensure customer needs are met
Proactively promote and sell Butlins products and services
Driving guest satisfaction and Net Promoter scores by providing excellent customer service with a problem-solving attitude
Take responsibility for overall guest experience with a focus on the first 2 hours arrival experience of a guest's holiday at our drive through and hotel reception check ins
Promote holiday sales to achieve departmental KPIs
Assisting our value chain within the Sales and Guest Services department and the wider resort when required
What are we looking for?
Evidence of experience and competence in the following areas:
Passion and enthusiasm for Butlins
Love working as part of a team
Great listening skills (encouraging dialogue/delivering clear messages)
Handling guests and calls in an empathetic manner (discovering and responding to their needs)
Developing guest loyalty
Able to work flexible hours, 5 days a week, based on a 9am-9pm operation, including weekends
The perks of working with us:
*Funded qualification development opportunities from Level 2 to Masters Degrees for permanent team members.*Free use of our pool and many other leisure facilities*20% off food in our restaurants and take away*Apply for free tickets for our box at the 02 Arena*Subsidised food and drinks in our team diners*Holidays Discounts of 20% for all your family & friends in Haven, Butlin's & Warner Hotels*Subsidised OFSTED Nursery facilities available on resort*Regular team incentives with great rewards.*Opportunity to earn up to 1,000 when you refer friends to join our great team *Access to the Employee Assistance Programme including support for your wellbeing and free access to advice and expertise on financial and legal matters etc*Fantastic discounts on loads of high street and online brands*Team Member of the Month Awards*Instant Recognition schemes with great rewards through our busiest times*Long Service awards
We look forward to hearing from you if your skills match what we are looking for and you would love to be part of our team. So look no further ...