Guest Services Reception Manager - Bognor Regis, West Sussex

Bognor Regis, West Sussex
14 Jan 2022
27 Jan 2022
Full Time
Guest Services Reception Manager - Bognor Regis, West Sussex

Our team are people with character! The Butlin's Bognor Regis resort is currently looking for maternity cover for a Reception Manager role. The Reception Manager is directly responsible for the teams who are responsible for the efficient and effective deliverance of the reception functions in order to achieve excellent guest service. You will drive financial success, guest service and maximising the reception department's potential. You will nurture an environment that allows your team to perform at their best through high performance and high fulfilment whilst creating memories for our guests and giving our team the opportunities of a lifetime.

Overview of the role:
*Directs, leads and coaches the teams' activities within the reception to ensure all areas of responsibilities are covered.
*Takes ownership of the reception team, monitoring consistent delivery of the Butlin's experience in line with Butlin's brand standards and continually looking and learning to develop your venue.
*Takes responsibility for the preparation for our guest arrivals and is present to support whilst continually reviewing areas of improvements.
*Confidently deals with guest concerns with the ability to resolve problems, showing empathy and understanding continually looking to improvise with opportunities our guests provide.
*Monitors guest insights, using feedback to drive a culture of improvement.
*Continually provides feedback and coaching to all team, conducts regular coffee chats and reviews.
*Has an exceptional level of operational knowledge specific to the area of expertise and shares this with team members, continually looking to develop innovate ways to delight our guests and team.
*Monitors team engagement and retention.
*Manages compliance with all relevant legislation , company health & safety policies within your area of responsibility.

The ideal candidate has:
* An understanding of different communication styles, along with your own, with the ability to be able to communicate with versatility at all levels.
* High level of operational knowledge specific to your area of expertise and uses this skill and knowledge to coach team members to thrive.
* An ability to effectively lead, motivate and engage your team, even in times of high demand.
* The ability to manage multiple priorities and adapts quickly to changing requirements.
* Willingness to challenge if standards aren't meeting required levels.

The perks of working here:

*Funded qualification development opportunities from Level 2 to Masters Degrees for permanent team members.*Free use of our pool and many other leisure facilities*20% off food in our restaurants and take away*Apply for free tickets for our box at the 02 Arena*Subsidised food and drinks in our team diners*Holidays Discounts of 20% for all your family & friends in Haven, Butlin's & Warner Hotels*Subsidised OFSTED Nursery facilities available on resort*Regular team incentives with great rewards.*Opportunity to earn up to 1,000 when you refer friends to join our great teamĀ *Access to the Employee Assistance Programme including support for your wellbeing and free access to advice and expertise on financial and legal matters etc*Fantastic discounts on loads of high street and online brands*Team Member of the Month Awards*Instant Recognition schemes with great rewards through our busiest times*Long Service awards

We look forward to hearing from you if your skills match what we are looking for and you would love to be part of our team. So look no further ...