Membership Sales Advisor - Wilmington

Wilmington, Kent
10 Sep 2018
30 Sep 2018
Full Time

Membership Sales Advisor - Birchwood Park Golf Centre


A fantastic opportunity is available to join Birchwood Park Golf and Country Club.

Birchwood’s gym has undergone a complete transformation with the addition of a swimming pool, spa facilities and new studios in addition to its extensive golf and events facilities.  This project provides a very exciting and financially rewarding opportunity.

If you are passionate about sales, working within a team to succeed and maintaining fantastic customer relationships then we want to hear from you.


  • Achieving monthly and annual membership sales targets.
  • Contributing to reaching and exceeding the monthly and annual Events and Group Golf targets.


  • Handling Telephone enquiries following the company standard by fulfilling the criteria set out on the Telephone Enquiry Assessment Form.
  • Touring prospective members around the course/club following the company standard by fulfilling the criteria set out on the Tour Assessment Form.
  • Responding to Web Enquiries within one hour by telephone where possible.
  • Processing prospect information accurately onto the prospect system and following up all enquiries by setting actions on the prospect system accordingly.
  • Processing new memberships onto the membership system accurately and correctly.
  • Making a minimum of 20 outgoing quality contacts per day on the telephone.
  • Collecting a minimum average of 1.5 Point of Sale referrals from new joiners.
  • Generating new leads as per the activities agreed on the planner.
  • Contributing to the planner by putting ideas forward and carrying out activities on the planner set by the Sales Manager.


  • Knowing the product.
  • Ensuring that all sales procedures are being correctly implemented and used to generate new leads and convert enquiries to business.
  • Being self-sufficient on lead generation, through effective follow up calls, initiating referrals, outreaching and any other means deemed necessary by the Sales Manager.
  • Own conversion rate in line with the company expectations.
  • Attending Sales Meetings when appropriate.
  • Meeting deadlines.
  • Being fully conversant with the Club’s Health and Safety policy and emergency procedures for fire and accident, reporting any accidents in the prescribed manner.
  • Complies with BGL personnel policies and procedures and health and safety procedures
  • To undertake any further duties as requested by the management.