Receptionist / Host - Welwyn, Hertfordshire

Receptionist / Host - Welwyn, Hertfordshire

Location                Auberge du Lac

Reports to             Restaurant Manager

Liaises with          Head Chef and kitchen brigade, Assistant Restaurant Manager and Service Staff

Profile                  

The Auberge du Lac restaurant overlooks the Broadwater with stunning views of Brocket Hall and its two championship golf courses.  The main restaurant offers superb international cuisine, with fine wines from our extensive cellar.  There are also four private dining rooms created to reflect the mood of the occasion, where guests can enjoy their chosen menu.

The Auberge du Lac is a unique showcase for a classic dining experience, offering formality and elegance with immaculate service.

Job Purpose         

To provide a professional and efficient Front of House service for our guests, whilst also providing a supporting role to both the Front and Back of House staff.

Job Tasks             

• Greet guests on their arrival and departure from the restaurant;
• To welcome all guests and escort them to their tables and offering drinks;
• To act as host and ensure all guests are looked after in a professional manner;
• Maintain a tidy and professional appearance in the reception and lounge areas, to include clearing empty glasses;
• Accept table reservations in accordance with the restaurant’s procedure;
• Maintain the reservation system ‘Open Table’;
• Answer the telephone in a professional manner – within three rings wherever possible;
• Assist guests with miscellaneous requests e.g. directions and restaurant information;
• To take full and accurate messages and pass to relevant personnel;
• Answer the gate entry phone and give directions on to the estate as and when necessary;
• Ordering drinks through IBS system;
• Order taxis for guests and notify them of arrival;
• Typing of menus and miscellaneous correspondence;
• Sort and distribute incoming and outgoing mail;
• Redirect telephone calls as and when necessary;
• Ensure sufficient levels of promotional literature are on display;
• Report any maintenance requirements to the Golf Club reception;
• To be committed to the team spirit within the Department;
• To be aware of, and comply with all statutory requirements on Health & Safety and all aspects of the Restaurant’s Health & Safety Policy and Fire & Evacuation Procedures;
• To uphold good housekeeping practices (i.e. neat and correct storage) to ensure safe, clean and pleasant working environment;
• To ensure proper care of furniture, fixtures and equipment within the restaurant and private rooms. 
• Malfunctions/damages should be reported to the Head of Department;
• Maintains accurate documentation regarding bookings and cancelled, lost regret business;
• To ensure that accurate databases are maintained for promotional mailings.
• Carry out any other tasks as designated by the Restaurant Manager/Assistant Restaurant Manager.

Candidate Profile - Qualifications

• Educated to GCSE or equivalent; typing qualification desirable.

Work Related Experience

• At least two years experience in a receptionist role – preferably in the hospitality industry;
• Excellent, concise and professional telephone manner essential;
• Good typing skills;
• Must command a good knowledge of Microsoft Word, Excel & Outlook.

Personal Qualities

• Able to work in a busy environment whilst maintaining a positive and professional approach;
• Excellent personal appearance is required;
• Flexibility (this position involves working shifts and weekends);
• Reliability;
• Confident and proficient when dealing with guests;
• Ability to use own initiative, whilst understanding the importance of working as part of a team;
• Attention to detail.

This job description cannot be exhaustive due to the nature of the hospitality and leisure industry.  Therefore the jobholder can be required from time to time to carry out additional tasks as requested by the Company.