Sales & Events Coordinator - Welwyn Garden City, Hertfordshire

Sales & Events Coordinator - Welwyn Garden City, Hertfordshire

Job Type: Full Time - 40 hours per week

Reports To: Estate Sales & Events Manager

Overview:

Brocket Hall are looking for an enthusiastic Events & Sales Coordinator to join our busy events team.

Working closely with the Estate Sales & Events Administrator and Estate Sales & Events Manager, your role will be to manage enquiries and maximise sales in this 5* establishment as well as coordinating and upselling all types of Events across the Estate.

You will be an ambassador of Brocket Hall in presenting a professional, positive and helpful attitude.

Job Purpose: To co-ordinate and up sell all types of Events across the Estate.

Duties Will Include:

• Managing event enquiries from start to finish; Sending appropriate literature, quotations etc., promptly to prospective clients;
• Will be responsible for all types of events, such as Weddings, Golf Days, Conferences etc.
• Working closely with clients to finalise all the details for the event to produce a detailed programme to be issued to all required appropriate staff;
• To be presence on the day of events when required, offering a friendly meet & greet and ensuring transition to the Operations Team
• Call handling
• Cross-selling across the Estate;
• Maintain an up-to-date database of all clients, past and present; Maintain accurate documentation regarding enquiries, bookings, cancellations & lost business on a daily basis;
• Working closely with the Events Administrator to produce accurate confirmation documentation i.e., booking agreements & accurate post event billing;
• Reactive Sales;
• Conduct professional show rounds of the Estate as required and to be knowledgeable of the Estate and its facilities;
• Produce daily, weekly or monthly reports as required;
• Work closely and proactively with the Operations Team;
• Assist with the implementation of promotional ideas to increase sales revenue;
• To be meticulous with all correspondence – both internally and externally;
• Maintain an up-to-date file on competitors for marketing analysis;
• Maintain an effective line of communication with all clients;
• To adhere to all statutory requirements, fire, health and safety and hygiene;
• Be fully conversant with the Staff Handbook. Ensure that all standards and codes of conduct are adhered to.

Working Hours

• 40 hours per week (equates to 42.5hours to include 30min unpaid break)
• Working 5 out of 7 days per week on a rota basis, predominately between the hours of 8am and 6pm

Candidate Profile:

• Previous Sales and/or Events background
• Excellent, concise and professional telephone manner essential;
• Must possess exceptional communication skills;
• Must be self-motivated and a positive team player
• Strong Organisational Skills
• Knowledge or a background in golf is desirable but not essential
• Computer literate - Microsoft Word, Excel & Outlook

Personal Qualities:

• Ability to work in a pressurised environment
• Must be self-motivated, whilst understanding the importance of working as part of a team.
• A positive and outgoing personality is essential
• Keen sense of humour
• Attention to detail

Benefits:

• Free Car Parking
• Coaching & Development
• Career Opportunities
• Contributory Pension Scheme
• Free Eye Tests
• Staff Discounts

This job description cannot be exhaustive due to the nature of the hospitality and leisure industry. Therefore, the jobholder can be required from time to time to carry out additional tasks as requested by the management.