Concierge - London

London, Greater London
28000.00 per annum
02 Feb 2024
01 Mar 2024
2099181
Full Time
Concierge - London

Why us?

We are bringing the spirit of Soho to life in a glorious hotel. Join us for the opportunity to be part of a like-minded community of individuals from various backgrounds, opening a new and exciting hotel, restaurant and rooftop dining bar in the heart of Soho.

We are enthusiastic, generous, respectful, and committed to delivering exceptional and brilliant service to other talents and guests. We also enjoy, and take immense pride, in doing so. The way we treat others is how we would like to be treated ourselves and is at our core.

We want our hotel to reflect Soho in all its glory. We praise diversity, inclusion and forward-thinking. If you love people and create new memories for them through personalised service and diligence, we look forward to receiving your application - apply now.


What is in it for you?

  • Meals on Duty
  • Uniform Provided
  • Dry Cleaning & Laundry
  • Guaranteed Service Charge
  • Discretionary Service Charge
  • Holiday Allowance 22 + 8 national holiday (increases to 25 + public holiday with length of service)
  • Company Sick Pay 2 weeks after 6 months of service (increases up to 24 weeks with the length of service)
  • Optional Medical Plan
  • Employee Assistance Program
  • Season Travel Ticket Loan
  • Cycle To Work Scheme
  • Local Shop Discounts for the Team
  • Incentive Scheme
  • And more...

(Some benefits are granted after the probationary period)

Why You?

As a Talent of the Broadwick Soho team, you will drive the Idea of being a glorious hotel that embraces the spirit of Soho, alongside making our guests feel as comfortable as we do through our beliefs of being independent, embracing, generous and exquisite.

The Concierge will be part of the Guest Experience Team and will assist the guests with a passion for excellence and attention to detail ensuring a flawless experience in line with the brand standards. You will be an essential part of creating memorable and exciting experiences for our guests.

We believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and talent.

Reporting to the Head Concierge, the Concierge is responsible for managing impressive first impressions, providing an elevated and cohesive concierge service that seeks to resolve every request - from the simple to the extraordinary with passion and attention to detail up to the Broadwick Standards.

You will work with brilliant talent across the hotel so that we are one team delivering a seamless and memorable guest experience.


What do we need from you?

  • Previous experience in a similar role in a 4* or 5* luxury establishment, ideally in the London market is beneficial but not essential
  • Good organizational skills with the ability to prioritize effectively.
  • Great attention to detail
  • Ability to work under pressure
  • Great customer service skills
  • Excellent verbal and written communication
  • Good Computer skills and knowledge of Microsoft Office

If you are interested in collaborating with us, please apply online or on our website: broadwicksoho.com/career. Kindly note, we do not accept any applications directly.

Broadwick Soho is committed to responding to every single application. However, due to the high volume of applications, please allow us two weeks to review and respond.

All applicants must be eligible to work in the UK.