Front of House Manager - Front Desk

A. Why us?

We are bringing the spirit of Soho to life in a glorious hotel. Join us for the opportunity to be part of a like-minded community of individuals from various backgrounds, opening a new and exciting hotel, restaurant, and rooftop dining bar in the heart of Soho.

We are enthusiastic, generous, respectful, and committed to delivering exceptional and brilliant service to other talents and guests. We also enjoy, and take immense pride, in doing so. The way we treat others; is how we would like to be treated ourselves and is at our core.

We want our hotel to reflect Soho in all its glory. We praise diversity, inclusion and forward-thinking. If you love people and create new memories for them through personalised service and diligence, we look forward to receiving your application - apply now.

B. What is in it for you?

• Meals on Duty
• Uniform Provide
• Dry Cleaning & Laundry
• Guaranteed Service Charge
• Bonus
• Holiday Allowance: 22 days plus 8 bank holidays (increases to 25 + bank holidays with length of service)
• Company Sick Pay: 2 weeks after 6 months of service (increases up to 24 weeks with the length of service)
• Optional Medical Plan
• Employee Assistance Program
• Season Travel Ticket Loan
• Cycle To Work Scheme
• Local Shop Discounts for the Team
• And more…

(Some benefits are granted after the probationary period)

C. Why You?

As a Talent of the Broadwick Soho team, you will drive the vision of being a glorious hotel that embraces the spirit of Soho, alongside making our guests feel as comfortable as we do through our values of being independent, embracing, generous, & exquisite.

Reporting directly to the Director of Operations, the Front of House Manager looks after the activities of the Reception, Hotel Coordinator, Guest Relations Manager, and Night Manager ensuring smooth operation and flawless guest experience.

As part of the pre-opening team, you will be supporting the Director of Operations in developing an exciting guest experience program and with your creativity and passion for what you do you will continue building on it and personalising it for our guests as the hotel is open.

We believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and talents.

You will work with brilliant talents across the hotel so that we are one team delivering a seamless and memorable guest experience.

D. What do we need from you?

• Experience in a similar role in a 4* or 5* luxury establishment, ideally in the London market
• Exceptional organizational skills with the ability to prioritize effectively.
• Great diligence
• Ability to work under pressure.
• Great leadership skills
• Excellent verbal and written communication
• Good Computer skills and knowledge of Microsoft Office
• Strong Business acumen
• Ability to work flexible hours including nights and weekends.

If you are interested in collaborating with us, please apply online or on our website: broadwicksoho.com/career. Kindly note, we do not accept any applications directly.

Broadwick Soho is committed to responding to every single application. However, due to the high volume of applications, please allow us two weeks to review and respond.

All applicants must be eligible to work in the UK.