Holiday Homes Sales Receptionist - Sand-Le-Mere Holiday Park - Tunstall

Kingston upon Hull, East Riding of Yorkshire
To be discussed
30 Mar 2021
27 Apr 2021
Full Time

Holiday Homes Sales Receptionist - Sand-Le-Mere Holiday Park - Tunstall

MAIN PURPOSE OF JOB:

  • To contribute to our overall purpose of providing an excellent and efficient service, to help exceed the expectations of our customers needs.
  • Meet and greet Owners and potential holiday home owners and assist with their enquiries in a professional manner.
  • To provide an after sales service to all Caravan Owners to agreed operating standards.
  • To comply with all Company policies and procedures, for example, delegation of authority, health & safety policy, trading policy, etc.

 

KEY TASKS:

  • Ensure the office area is clean and tidy at all times, brochures stocked, drinks available
  • Assist in welcoming and caring for appointments.
  • To improve relations between owners and management by providing a link with the Park, a point of contact for the owners to go to with queries
  • Assist the sales team where needed with Internet adverts and loading stock onto the companies own webpages
  • Liasing with holiday home owners in person or by phone
  • Supervise and liaise with other Park team members regarding Owners Events
  • Complete any warranty request for manufactures to visit owners caravans
  • To improve relations between owners and management by providing a link with the Park, a point of contact for the owners to go to with queries
  • To attend any relevant training courses as recommended by the General Manager or the Company
  • To liaise with manufacturers regarding stock & customer issues
  • To control process for handovers, which includes booking contractors, booking sitings, and updating team on a daily basis.

Customer Service:

  • Deliver HEARTS customer service and standards at all times, when out on Park or speaking to colleagues.
  • To contribute actively in teams by building good working relationships with colleagues and other departments

Personal:

  • Have a flexible attitude to work
  • Be enthusiastic about maintaining and improving the standards within the department you are working
  • Ensure personal appearance is of the highest standard of tidiness and hygiene, uniform is clean and well presented
  • Communicate with fellow team members professionally
  • Attend any relevant training courses as recommended by the Park and the Company.

So if you think you have what it takes to do this demanding role and would like to work for us, click Apply Now!

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