Holiday Sales Manager - Hedley Wood Holiday Park

Holiday Sales Manager - Hedley wood holiday park

• Full time permanent 
• Hours tbc 
• 28days holiday 
• Discount on food from restaurant.
• Discount on holidays for family

Bridge Leisure HSM Job Description:

Role Profile:

• To lead a team to deliver outstanding customer service and standards in order to ensure all our guests wish to return
• To be accountable for the effective management of all aspects of the Holiday Sales function
• To manage Holiday Sales income ensuring maximisation of opportunities to improve Park and business performance

Key Responsibilities:

• Deliver holiday sales to budget and strive to exceed beyond that.
• Manage effectively a budget for holiday sales and monitor and maintain effective cost controls.
• Lead the team to ensure the Holiday Sales department on their Park meets their daily/weekly/monthly KPI targets (Key Performance Indicators).
• Manage makeup of fleet (hire fleet, sublets and GIA’s) to maximize revenue and availability opportunities using Parc Vu.  Ensuring GIA’s and hire fleet are prioritised when allocating bookings
• To regularly outbound potential guests and future guests to increase holiday sales, upgrades, extensions and provide team with accurate information on Park of holiday offers available
• To regularly outbound key data sets; booking fall out; missed calls; brochure requests and any other data set as required by the business
• Ensure guest data and booking source are collected during the booking process and full data is collected from Hoseasons arrivals.
• Keep up to date and communicate any key business or function specific incentives to your team in a consistent and positive way
• Ensure the reception team are fully trained and receive regular training updates
• Actively promote 2^nd holiday and advance booking campaign and encourage guests to rebook before departure
• Provide weekly feedback on outbounding activity to MK team (every Tuesday)
• Newspaper bookings; processing bookings; ensuring guests pay relevant charges / balance; invoicing GFM / BFH; reconciling invoices versus payments
• Processing of Hoseasons bookings and ensuring effective collection of guest data at check-in
• Processing of Pitch-up bookings in Parc Vu and effective use of Stripe payment system to ensure payments are received
• Ensuring holiday balances are chased on a weekly basis and amounts outstanding are received 10 weeks prior to holiday start dates
• Manage staff rotas in line with budgets and business needs
• Monitor call quality with team ensuring all opportunities are maximised to deliver holiday sales budget
• Work with GFM to ensure effective delivery of call overflow service and ensure messages are followed up in a timely manner
• Customer complaint handling in line with company procedure
• Ensure that holiday accommodation meets and exceeds customer expectations
• Manage owner sublet accounts

Person Specification

Qualifications

Desirable

• Driving Licence
• Risk Assessing
• First Aid at Work

Experience

Essential

• Experience in administration
• Experience in sales / customer service
• Experience in line / team management
• Computer literate

Skills/abilities

Essential

• Adaptability /Change Management
• Administrative Excellence
• Communication
• Customer Focus
• Decision Making
• Honesty, Professionalism and Respect
• Influence and Negotiation
• Leadership
• Ability to work within a team and on own initiative
• People Management
• Planning and Organising
• Problem Solving
• Resilience
• Resource and Budget Management
• Results - Orientated
• Strategic Outlook
• Team Working