Holiday Homes Sales Manager - Sand-Le-Mere Holiday Park - Tunstall

Holiday Home Sales Manager - Sand-Le-Mere Holiday Park - Tunstall

• Accommodation can be provided
• Salary: Up to £75,000.00 per year

COVID-19 considerations:
All customers who attend reception are required to wear masks. We have also screened in the reception.

Role Profile:

• To lead a team to deliver outstanding customer service and standards in order to ensure all our guests wish to return
• To be accountable for the effective management of all aspects of the Holiday Home Sales function
• To manage Holiday Home Sales income ensuring maximisation of opportunities to improve Park and business performance

Key Responsibilities:

• Deliver holiday home sales to budget and strive to exceed beyond that.
• Manage effectively a budget for holiday home sales and monitor and maintain effective cost controls.
• Lead the team to ensure the Holiday home Sales department on their Park meets their daily/weekly/monthly KPI targets (Key Performance Indicators).
• Manage makeup of stock and ensure they are ready for sale
• To regularly outbound potential buyers and ensure the prospect system is kept fully up to date
• Training of the team using the current process
• Keep up to date and communicate any key business or function specific incentives to your team in a consistent and positive way
• Monthly reviews with sales team
• Prepare a part exchange plan and train the team on it
• Provide regular feedback to the General Manager and Head of Sales
• Weekly meeting with owners receptionist to ensure outstanding jobs are being completely
• Support Owners who wish to sell privately
• Ensure the weekly sales report is sent in every Sunday night
• Recruit any gaps in the sales team
• Weekly meeting with maintenance manager to discuss sitings for the following week
• Monitor call quality with team ensuring all opportunities are maximised to ensure leads are being dealt with appropriately
• Review funnel with each sales person weekly
• Customer complaint handling in line with company procedure
• Ensure that sold units are ready for handover
• Review weekly progress report and monthly accounts with the General Manager

Person Specification

• Qualifications
• Desirable
• Driving Licence
• Risk Assessing
• First Aid at Work
• Experience

Essential

• Experience in Sales Management
• Experience in sales / customer service
• Experience in line / team management
• Computer literate
• Skills/abilities

Essential

• Adaptability /Change Management
• Administrative Excellence
• Communication
• Customer Focus
• Decision Making
• Developing Talent
• Honesty, Professionalism and Respect
• Influence and Negotiation
• Leadership
• Ability to work within a team and on own initiative
• People Management
• Planning and Organising
• Problem Solving
• Resilience
• Resource and Budget Management
• Results - Orientated
• Strategic Outlook
• Team Working

So if you think you have what it takes to do this demanding role and would like to work for us, click Apply Now!