Holiday Sales Manager - Trevella Holiday Park

Newquay, Cornwall
Up to £26,000.00 per year
23 Nov 2020
16 Dec 2020
Full Time, Part Time

Holiday Sales Manager - Trevella Holiday Park

  • Job Types: Full-time, Permanent
  • Salary: Up to £26,000.00 per year

COVID-19 considerations:
All customers who attend reception are required to wear masks. We have also screened in the reception.


Trevella is a very successful holiday park just outside of Newquay near Crantock. We have a mix of static caravans, glamping and touring on park. We are now looking for an HSM to lead our reception team in all things relating to our holiday guests and their experience whilst with us. Please read on for the specifics of the role.

Role Profile:

To lead a team to deliver outstanding customer service and standards in order to ensure all our guests wish to return
To be accountable for the effective management of all aspects of the Holiday Sales function
To manage Holiday Sales income ensuring maximisation of opportunities to improve Park and business performance


Key Responsibilities:

Deliver holiday sales to budget and strive to exceed beyond that.
Manage effectively a budget for holiday sales and monitor and maintain effective cost controls.
Lead the team to ensure the Holiday Sales department on their Park meets their daily/weekly/monthly KPI targets (Key Performance Indicators).
Manage makeup of fleet (hire fleet and sublets) to maximize revenue and availability opportunities using Parc Vu. Ensuring hire fleet are prioritised when allocating bookings
To regularly outbound potential guests and future guests to increase holiday sales, upgrades, extensions and provide team with accurate information on Park of holiday offers available
To regularly outbound key data sets; booking fall out; missed calls; brochure requests and any other data set as required by the business
Ensure guest data and booking source are collected during the booking process.
Keep up to date and communicate any key business or function specific incentives to your team in a consistent and positive way
Ensure the reception team are fully trained and receive regular training updates
Actively promote 2nd holiday and advance booking campaign and encourage guests to rebook before departure
Provide weekly feedback on outbounding activity to MK team (every Tuesday)
Newspaper bookings; processing bookings; ensuring guests pay relevant charges / balance; invoicing GFM / BFH; reconciling invoices versus payments
Processing of all bookings and ensuring effective collection of guest data at check-in
Processing of Pitch-up bookings in Parc Vu and effective use of Stripe payment system to ensure payments are received
Ensuring holiday balances are chased on a weekly basis and amounts outstanding are received 10 weeks prior to holiday start dates
Manage staff rotas in line with budgets and business needs
Monitor call quality with team ensuring all opportunities are maximised to deliver holiday sales budget
Work with GFM to ensure effective delivery of call overflow service and ensure messages are followed up in a timely manner
Customer complaint handling in line with company procedure
Ensure that holiday accommodation meets and exceeds customer expectations
Manage owner sublet accounts

Person Specification

  • Qualifications
  • Desirable
  • Driving Licence
  • Risk Assessing
  • First Aid at Work
  • Experience

Essential

  • Experience in administration
  • Experience in sales / customer service
  • Experience in line / team management
  • Computer literate
  • Skills/abilities

Essential

  • Adaptability /Change Management
  • Administrative Excellence
  • Communication
  • Customer Focus
  • Decision Making
  • Developing Talent
  • Honesty, Professionalism and Respect
  • Influence and Negotiation
  • Leadership
  • Ability to work within a team and on own initiative
  • People Management
  • Planning and Organising
  • Problem Solving
  • Resilience
  • Resource and Budget Management
  • Results - Orientated
  • Strategic Outlook
  • Team Working

So if you think you have what it takes to do this demanding role and would like to work for us. Then please get in touch we are looking to interview early January.