Holiday Sales Manager - Bodmin

St Tudy Cornwall
Negotiable + Bonus and incentives
08 Jan 2019
31 Jan 2019
Full Time, Live in

Holiday Sales Manager - Hengar Manor

Reporting to: General Manager

Role Profile:

  • To lead a team to deliver outstanding customer service and standards in order to ensure all our guests wish to return
  • To be accountable for the effective management of all aspects of the Holiday Sales function
  • To manage Holiday Sales income ensuring maximisation of opportunities to improve Park and business performance

Key Responsibilities:

  • Deliver holiday sales to budget and strive to exceed beyond that.
  • Manage effectively a budget for holiday sales and monitor and maintain effective cost controls.
  • Lead the team to ensure the Holiday Sales department on their Park meets their daily/weekly/monthly KPI targets (Key Performance Indicators).
  • Manage makeup of fleet (hire fleet, sublets and GIA’s) to maximize revenue and availability opportunities.
  • To regularly outbound potential guests and future guests to increase holiday sales, upgrades, extensions and provide team with accurate information on Park of holiday offers available
  • To regularly outbound key data sets; booking fall out; missed calls; brochure requests and any other data set as required by the business
  • Ensure guest data and booking source are collected during the booking process and full data is collected from partner bookings
  • Keep up to date and communicate any key business or function specific incentives to your team in a consistent and positive way
  • Ensure the reception team are fully trained and receive regular training updates
  • Actively promote 2nd holiday and advance booking campaign and encourage guests to rebook before departure
  • Provide weekly feedback on outbounding activity to the central team
  • Newspaper bookings; processing bookings; ensuring guests pay relevant charges / balance; invoicing; reconciling invoices versus payments
  • Processing of partner bookings and ensuring effective collection of guest data at check-in
  • Processing of Pitch-up bookings in Parc Vu and effective use of Stripe payment system to ensure payments are received
  • Ensuring holiday balances are chased on a weekly basis and amounts outstanding are received 10 weeks prior to holiday start dates
  • Manage staff rotas in line with budgets and business needs
  • Monitor call quality with team ensuring all opportunities are maximised to deliver holiday sales budget
  • Work with telephone overflow agency to ensure effective delivery of call overflow service and ensure messages are followed up in a timely manner
  • Customer complaint handling in line with company procedure
  • Ensure that holiday accommodation meets and exceeds customer expectations
  • Manage owner sublet accounts

Person Specification

Qualifications

Desirable

  • Driving Licence
  • Risk Assessing
  • First Aid at Work

Experience

Essential

  • Experience in administration
  • Experience in sales / customer service preferably in the UK holiday industry
  • Experience in line / team management
  • Computer literate
  • Holiday park reservations or hotel reservation management experience 

Skills/abilities

Essential

  • Adaptability /Change Management
  • Administrative Excellence
  • Communication
  • Customer Focus
  • Decision Making
  • Developing Talent
  • Honesty, Professionalism and Respect
  • Influence and Negotiation
  • Leadership
  • Ability to work within a team and on own initiative
  • People Management
  • Planning and Organising
  • Problem Solving
  • Resilience
  • Resource and Budget Management
  • Results - Orientated
  • Strategic Outlook
  • Team Working