Learning and Development Partner - Hemel Hempstead, Hertfordshire

Learning & Development Partner
Hybrid / Full-time
Permanent
Competitive Annual salary + Annual Bonus
Hemel Hempstead, HP2 4YL

Haven are recruiting for a Learning & Development Partner to join the L&D team. This role partners with business and People leaders across our Haven parks to provide strategic and operational insight, knowledge, and expertise on learning, development, and skills development programmes. The L&D Partner consults with stakeholders to identify development needs and provides innovative, impactful solutions that equip our teams with skills and knowledge that drive high performance and business growth.
This role supports the creation and implementation of a robust skills strategy which delivers and develops a healthy pipeline of talented team across our park operations at all levels. The Learning & Development Partner is responsible for interpreting the needs of the business and supporting our teams through effective design and delivery of essential onboarding, compliance, job skills and behaviours to be fully effective in role.
 
Your opportunity:
- Lead the design, delivery, and maintenance of a suite of development programmes, workshops, virtual and face to face learning opportunities that create clear career pathways from the moment a new team member starts. ensuring that essential role specific skills can be developed in line with park requirements.
- Create specific skills programmes and initiatives to support aspiring leaders to develop the capabilities required to step up to managerial and leadership roles
- Plan and deliver team development activities which incorporate a variety of learning methodologies to ensure programmes equip them with the skills and capabilities required to embed a high-performance culture
- Ensure all aspects of learning and development are focused on inclusion and diversity to ensure accessibility for all team members.
- Work across the learning and development team to design, develop and build skills academies that support the onboarding and continued development of team.
- Collect and maintain programme metrics, data and MI on compliance and skills development plans, actions programme effectiveness. Demonstrate business impact / ROI
- Work alongside the wider Talent team to maximise the use of our LMS to ensure learning content is embedded into development pathways, is relevant to the role and is accessible to all team members
- Build engagement and alignment to our culture and values at all levels across the organisation and support all team members in ensuring that they demonstrate the desired behaviours consistently
- Lead on bespoke projects and initiatives to support onboarding, compliance, skills, leadership, and broader learning and development priorities across multiple divisions and channels
- Work with key stakeholders to develop intervention strategies that address identified skills and capability risks & identify opportunities, which will include career/personal development interventions for specific individuals/groups
- Carry out ongoing evaluation and improvement of learning and development activity in alignment with rest of the learning, inclusion and diversity, performance, talent, and engagement agenda. Supporting aligned impact and value.
- Work alongside the senior development partners to deploy innovative, scalable learning solutions that go beyond the classroom, including self-directed learning, technology-based learning, learning on the job, mentoring & coaching, with an emphasis on the 70:20:10 approach
- Create the communication, engagement and delivery roll out plans that will ensure that all team are trained to a standard across all parks, and everyone is aware of what is happening, when and why
- Create detailed activity plans and project documents to ensure all programmes and initiatives are delivered on time and within agreed SLAs.

About You:
- Vast understanding of content design and how to create blended delivery programmes e.g., for face to face, virtual and / or self-directed
- Excellent understanding of training methodologies, models, and theories
- A high level of knowledge of learning, leadership, and behavioural change principles; both current and future
- Knowledge of virtual collaboration tools e.g., Mentimeter and how they can be used to support learning
- Good knowledge of Teams functionalities in running group meetings and workshops (breakout rooms, screen sharing, polls, etc.)
- Have a strong L&D design background across a range of functions/sectors and be able to use key methodology to create and build content for all team and leadership roles
- Confident, articulate, and clear communication skills (verbal and written) with strong facilitation and presentation skills.
- The ability to develop strong relationships with cross departmental team members to enable collaboration and advice sharing
- Capable of overseeing multiple projects, proven project management experience with strong prioritisation, planning and problem-solving skills
- Skilled and confident advising and working collaboratively with senior and middle managers on a range of L&D Matters (e.g., competency frameworks, skills matrix, onboarding, capability analysis, job skills and leadership development).
- Strong relationship management skills (including the ability to persuade and be an advocate) and influence and personal credibility to establish effective working relationships within the organisation.
- Creating clear consistent communications targeted for different programmes, levels, and stakeholders to ensure clarity, alignment, and uptake
- Strong learning and development experience to planning and coordinating key learning and development activity as well as designing and implementing new learning practice, strategies, and projects.
- Operated within a large fast-paced organisation, with proven experience of delivering culture change and ROI through skills development strategies
- Experience of partnering with third parties and of successful and influential stakeholder management - delivering tangible solutions in response to business needs.
- Thrives on nurturing talent, with the ambition to deliver an industry leading talent management process that truly embraces diversity and inclusion
- Actively collaborates with the team and wider business to share ideas, best practice, and knowledge.
- Creates a culture that means every team member puts the guest at the heart of everything they do.
- Trusted and accountable, acts with integrity and care to take full responsibility for the decisions that are made
- Coaches and develops, investing time in team members to grow their skills, keep them engaged and support them to achieve their full potential.
- Curious and ambitious by staying ahead of learning inside and outside the business. Challenges self and others to innovate.
- Always looking for innovative and effective ways to create learning & development solutions
- Demonstrates a continuous improvement mindset for both self, team, and business

Desirable Skills, Not Essential:
- Knowledge of emerging talent, early careers, and apprenticeship programmes
- Ability to use other software packages such as In-design, cahoot
- An understanding of digital learning platforms
- Accreditation and experience of in-house delivery of Psychometric Tools. Discovery Insights, Situational Leadership, Hogan, MBTI
- CIPD L5 qualification or equivalent experience
- Experience with facilitating and delivering blended learning solutions across emerging technologies and LMS platforms

Who are we?
Every year, more and more people get away from it all for a Haven holiday. Part of the award-winning Bourne Leisure family, we have 39 Haven holiday parks from Scotland to Cornwall, in stunning locations around the UK coast. For our 2.6 million guests, we're a real breath of fresh air and we're passionate about giving them a great time with memories that last a lifetime. 

What's it like to work with us?
Ultimately, it's our people and teams that make us an employer of choice. 
At Haven we care about you as an individual- whether you are office based, home based or a mixture of the two, we are open and transparent in our approach and welcome the same approach in return. We are a place where talent thrives and gives you the autonomy to be the master of your own path. We are supportive and collaborative, giving you the opportunity to learn, ask questions and work with different people throughout the business. We are one great team, and we celebrate successes as an individual and as a collective with our teams.

What is in it for you?:
- Competitive pay & bonus opportunity
- 20% staff discount for all of your family & friends in Haven & Warner Hotels breaks.
- Fully funded qualification development opportunities from Level 2 to Masters Degree
- Fantastic discounts on purchases from most major retailors via our app
- Access to the Employee Assistance Programme including support for your wellbeing and free access to advice and expertise on financial and legal matters etc
- Opportunity to purchase extra holiday
- Instant Recognition schemes with great rewards
- Long Service awards
- Opportunity to earn upto 500 or more when you refer a friend to join our great team

If this sounds like the right opportunity for you, go ahead and apply!

If you require additional support with the application process, please contact the resourcing team at resourcing@bourne-leisure.co.uk

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