Contact Centre Advisor - Hemel Hempstead, Hertfordshire

Contact Centre Advisor

We are looking for Contact Centre Advisors on a full-time basis to join our fantastic team at Haven

This role can be remote, however a flexible approach to working in the office is essential. 

As a Contact Centre Advisor, you will be joining one great team, proudly and consistently providing an individual, tailor made guest experience.  We are looking for motivated individuals who can demonstrate great listening skills and help our guests to choose the holiday that's perfect for them.


For many this journey will start with you, so we are looking for people who are: 
*Dedicated to give every one of our four million guests a great time with memories that last a lifetime.
*Passionate about delighting our guests and providing a seamless booking and post booking experience
*Consistently striving to be better - focused on achieving KPI's.
*Focused on delivering excellent customer service
*Maintaining a lively positive attitude around the contact centre 
*Confident, enthusiastic and empathetic phone manner 


Key Responsibilities:
Working as part of a multi skilled sales & customer services team you will support our guests with the booking of their break, promoting upgrades, answering questions and taking payments.
Demonstrate a thorough knowledge of all aspects of Haven's operation and have a detailed knowledge of the Haven Holidays product
Support other areas of the business or tasks as required

Your working hours: 
Full Time annualised hours - Flexibility is very important as our operating hours are Monday to Sunday 9am to 9pm.  

What skills you will need: 
*Previous customer service experience is preferred however, not essential. 
*Good listening skills, understanding our guest's requirements 
*Confident in making decision that support our guests and our business 
*Be patient and have a problem-solving attitude
*Webchat experience would be beneficial
*Everything else will be taught by us! 

About us
Every year, more and more people get away from it all for a Haven holiday. Part of the award-winning Bourne Leisure family, we have 38 Haven holiday parks from Scotland to Cornwall, in stunning locations around the UK coast. For our 2.6 million guests, we're a real breath of fresh air and we're passionate about giving them a great time with memories that last a lifetime. www.havencareers.co.uk

How do we look after our people: 
*20% team member discount across Haven Holidays, Warner Leisure Hotels and Butlin's for you, your family and friends
*Company events: Christmas Party, Brand celebrations and fun days.
*Quarterly incentives for all the team based on KPIs as well as adhoc incentives and games.
*Reward and recognition schemes including long service and team member of the month.
*Externally recognised qualifications to give you the opportunity to develop and progress.
*22 days holiday increasing to 25 days after 2 years' service
*Government and company pension scheme