Lettings Manager

Do you want to continue your career, working for The Times 5th Best Biggest Company in the UK?

Our park teams are lead by a General Manager and have a number of Heads of Department or HOD's which form a part of the park leadership team. Regardless of role they fulfil, the overall aim is about being an antidote for daily life and therefore our parks being a 'breath of fresh air' for our holidaymakers and owners. Supporting each other to deliver a set of crystal clear set of values ensuring that all team members help to create amazing experiences and memories for our guests, equally focussing on standards and services at all times.

We are currently recruiting for a Lettings Manager

The Purpose of the role:

Ensuring all owners and holiday makers are given a warm welcome, and a first class service allowing a true 'escape from urban living' experience.

Leading, training and supporting an on park lettings co-ordinator who will be responsible for the return to Owner checks.

Communicating with owners about holiday home checks and letting information.

Dealing with face to face queries to the highest of standard.

Using software to update owner accounts and answer queries.

Attending and facilitating letting events.

Creating and supporting a 'sense of community' with our owners - a real family spirit.

Consistently building and maintaining owner relationships through trust, knowledge and empathy to continuously help families realise their dreams.

Ensuring a high standard of customer care is offered to all customers who visit the park, reducing the opportunity for complaints to a minimum and increasing customer return rate.

Supporting the Owners Experience Manager in leading the team and supporting on decisions when absent.

Responsible for attending leadership meetings when needed.

Further career opportunities:

A clear plan to support development

Fantastic opportunities to take your career forward

Encouragement to attend and access multiple and exciting courses for personal growth

After a successful year have the opportunity to apply for Next Generation development course.

So, if you want to give your career the break it deserves then look no further........

The Benefits of working with us:

• Free use of many of the Park facilities and discounts off our food and retail outlets.
• Discounted Bourne Leisure holidays for you, your family and friends.
• Reward and recognition schemes including long service and team member of the month.
• Externally recognised qualifications to give you the opportunity to develop and progress.

Our guests and our team members are vitally important to us and we need to ensure we build effective relationships, through trust, always having an approachable, friendly and helpful attitude. This will ensure our guests feel reassured that we always have their interests at the heart of everything we do.