Operations Manager - Surrey

Operations Manager

Covering client business in Surrey, Sussex and Kent.

45,000 - 50,000 - Experience dependant

40 hours

We are BaxterStorey, an independent hospitality food service provider operating in the UK, Ireland and Europe specialising in restaurants, cafes, deli bars and exclusive dining rooms for clients and customers in business and industry.

We know that investing in training and development means we can be confident our teams have the skills they need to give our customers a great experience. Our Academies, training and mentoring programmes support our people as they build their careers with us. We give them the skills to provide the best service and hospitality, to help our people be the best they can be.

Operations Manager benefits:

• 28 Days holiday inclusive of bank holidays
• Free Meal on Shift
• Bespoke training and development
• Pension
• Discounts available from HAPI app, from high street shops to holidays and cinemas
• Company car or car allowance

Operations Manager requirements:

• Responsibility and management of company accounts, along with the planning and direction of any marketing campaigns and sales initiatives
• Take overall charge of the clients' accounts and play an essential team-leading role, delegating projects and monitoring workflow.
• Build loyalty amongst the client and aim to maintain and grow the business through pro-active and relevant recommendations
• Provide strong leadership and direction for the client service team ensuring great teamwork and financial performance are consistently achieved
• To deliver an excellent food offering which is continuously reviewed and challenged to make sure it meets customer expectations
• Stretch objectives are set within client team and that morale and motivation are excellent, maximising opportunities for feedback and personal development
• Liaise with operational and support colleagues to ensure their positive input to proposals, presentations and site visits
• Assist on the development of the Management team across the business through proactive support, encouragement and advice

What would we like from our Operations Manager?

• Possess great organisation skills, exceptional communication skills and a proactive attitude
• Full of energy and ideas that you can bring to our sites and our teams encouraging them to be involved and motivated
• High standard of secondary education
• Have a successful progressive background in catering, hospitality, retail at the relevant level
• Excellent problem-solving skills and be able to devise and implement strategies to benefit both the company and the client.
• Ability to display a real passion for food and customer service and be able to demonstrate your analytical approach to problem solving
• Excellent understanding of report writing and financial management

We are committed to creating an inclusive working environment. To be who you are without judgement, no matter who you are or where you're from. Where individuality is a strength and you can be proud to be you.

Ready to join us? Apply today!