Senior Customer Sales Advisor - Hemel Hempstead

Away Resorts
Hemel Hempstead, Hertfordshire
£17,000 - £18,500 per annum
10 Jun 2019
08 Jul 2019
Full Time

Senior Customer Sales Advisor - Hemel Hempstead

What we need in a nutshell

We are looking for friendly and confident person to support the team and lead outbound sales and service calls to new and existing guests and deal with any questions they have.

Some of the background

We’re not your average holiday company. Our guests come to our UK resorts to experience a world away from their day-to-day. When they are with us, they play crazy games, enjoy show-stopping entertainment and live in the moment. Our job is to surprise and delight them at every turn.

As a Contact Centre Agent, you will be the person who delivers delight in our contact centre by opening our guests’ eyes to the wonderful holidays they can enjoy, as well as answering all their questions and giving them a great feeling about Away Resorts.

The details of what you’ll be doing

Working as part of our team of holiday heroes, you will report in to the Contact Centre Manager and you will be supporting the team with training and leading making outgoing sales calls to potential new guests and service calls to our existing guests, helping them to book or upgrade their holidays and making sure they have all the information they need.

You will build rapport by taking a genuine interest in each guest you talk to, asking open questions and enjoying a natural conversation. You will be an important part of the guest experience, showing the enthusiasm and friendliness that makes the Away Resorts brand so special.

Skills, experience and qualities you’ll need

Firstly, and most importantly, you will love people. You will be easy to talk to and a great listener and you will have a real talent for making customers feel special when you’re on the phone.

You will be a team player, have the ability to maintain a high service level while you multi-task, and you will enjoy solving problems when or - even better - before they occur. You will also have at least a year’s experience of working in a contact centre.

It’s about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers – if that’s fired up your curiosity, have a read about it here and decide if it describes you.

Nice to have but not essential

It would be great if you tick some of these boxes too (but we won’t hold it against you if you don’t).

  • Experience of outbound calling, converting enquiries to sales and upgrading existing sales.
  • Experience of using booking systems, especially Parcvu

Want to join our team? Here’s how to apply

Click on the Apply Now button. If you’re new to our website, we’ll prompt you to register. If you’ve already registered, you can simply log in. Then complete your details and send us your best version of you. That could be a vlog, blog or a Snapchat story; it could be a good old CV. Whatever makes you feel good and tells your story best.

Good Luck!