Guest Services Manager

WHAT WE NEED IN A NUTSHELL

Our people are attentive, amazing, lovers… we hear you giggle, let us explain.

ATTENTIVE – “We are constantly alert to our customers needs and the experience they are having. We see what needs to be done, and make it happen. We don’t let job titles get in the way of ensuring a guest has a fantastic experience. If something needs doing, we get on and do it. ”

AMAZING- “We never accept the norm. We are brave and challenge ourselves to deliver a brilliant and uniquely Away Resorts holiday. We want guests to feel inspired and fulfilled when they leave to go home. It’s about unforgettable holidays. It’s the Away Resorts Effect.

LOVERS “We love being around people. People bring us joy; especially our guests. It’s not about me as a person it’s about us as team. We want

everyone to have an amazing holiday. At Away Resorts we create friends for life. We never close a sale... we open a relationship.”

Does that sound like you? If so then read on…

WHAT THE ROLE ENTAILS

The role entails supporting and assisting the Guest Experience Manager with the running of the Guest Services department. You will be liaising with guests to deal with any complaints efficiently and emphatically.

This role will include working some evenings, weekends and bank holidays.

THE TYPE OF PERSON WE ARE LOOKING FOR

We are looking for an individual (holiday hero?) who is experienced in providing a high standard of customer service to ensure our guests have a fantastic experience whilst staying with us.  You will be a confident, resilient individual who has exceptional organisational skills to ensure changeover days are seamless. You will be effective communicator who can liaise with a variety of different departments to resolve issues and pass on correct information.

THE KEY SKILLS AND EXPERIENCE WE NEED

As you will be supporting the Guest Experience Manager, it would be advantageous if you had supervisory experience. It would also be desirable if you had experience of using booking systems, especially Parcvu. It is essential that you have previous customer experience preferably from a hospitality background.