Swimming Instructors - London

Swimming Instructor

Overview / Purpose of Role

Responsible for delivering Swimming Lessons as part of the activeNewham swim school and school swimming programs

Job Context

• The post holder will be required to work some evenings, weekends and occasional public holidays in order to meet service requirements
• The post holder will be required to wear a uniform
• The post holder reports to the Swimming Coordinator and works closely with the duty manager team

Key Tasks and Accountabilities:

Key tasks and accountabilities are intended to be a guide to the range and level of work expected of the post holder.  This is not an exhaustive list of all tasks that may fall to the post holder and employees will be expected to carry out such other reasonable duties which may be required from time to time.

To undertake all responsibilities listed below:

Customer

• Maintain a positive image of the centre to customers by providing a welcoming, helpful and professional service and ensuring exceptional standards of presentation throughout the centre at all times
• Pro-actively anticipate customer feedback whenever possible in addition to handling customer complaints, concerns and comments ensuring customer satisfaction through ownership and resolution of issues
• To establish and maintain good relationships with customers, ensuring that an appropriate ambience is maintained in the facility with particular focus on the Fitness area(s) making customers feel welcomed and valued, with due regard for the Equal Opportunities and Diversity Policies
• To actively communicate new ventures and suggesting appropriate activities to potential customers
• Contribute to centre and business objectives through sales and revenue growth, driving retention and reducing attrition via customer engagement, visual standards and customer participation
• Assist customers with regard to lost property, first aid, use of equipment and provide general information regarding the centre

Operations

• To ensure the safety of customers whilst they use centre at all times following all relevant guidelines, regulations and procedures
• To maintain exceptional standards of cleanliness inside and outside the building at all times with particular focus on the fitness environment
• Assist management to continuously improve energy utilisation
• Meet all Health and Safety requirements, including but not limited tofire evacuation, COSHH etc

Swimming Instructing

• To deliver quality swimming lessons to children and adults of all ages and abilities
• To ensure all registers, records of achievement and other relevant paperwork is kept up to date
• To keep all relevant qualifications up to date
• To have excellent knowledge and understanding of the National plan for Teaching Swimming and to keep the knowledge up to date through attending in house and external training
• To attend termly swim school meetings and additional training including Fire and Evacuation training as required
• To understand and follow all safeguarding and protecting children and vulnerable adults policies and guidelines
• To ensure the safety of all pupils within lessons and comply with all safety regulations applicable at the centre of delivery
• To ensure that all swimmers are met and returned to the swim school meeting point.
• To respond to all situations with a positive and flexible attitude. This may include working with swimmers of different abilities, teaching a broad range of stages and teaching within different pool spaces and using a variety of equipment.
• To encourage swimmers to continue to swim within the program, progress through the levels and attend additional holiday courses where appropriate
• To assist centre management during swim school enrolment and reenrolment as needed

Protecting Staff and Services

Adherence to health and safety requirements and proper risk management is required from all employees in so far as is relevant to their role.  All employees are expected to understand and promote good Health and Safety practices and manage risks appropriately.

Personal Specification

The criteria listed in this Person Specification are all essential to the job. .

Experience

• ASA Teaching Aquatics Level 2 (or equivalent)
• Knowledge and understanding of the ASA National Plan for Teaching Children program, stages 1-10 and the swimmer pathways associated with this program
• Experience of working with a diverse customer base.
• Understanding of relevant health and safety and employment legislation.
• Excellent verbal communication skills, particularly in relation to building trust and rapport with children and their parents/carers.
• Ability to work flexibly to meet the needs of the swimming lesson program.
• Professional and sympathetic to the interests and needs of the swimmer.
• A solutions-focused team player with a “can-do” attitude.
• Observant – notices customers and anticipates their needs

Other Special Requirements:

Willingness and ability to work occasional evenings and weekends to maintain service delivery.

Please quote the Post ID and the Location when you apply for the vacancy.