Receptionist - Surrey

Receptionist (Maternity Cover)

Gorse Hill is looking for an enthusiastic, bubbly person to join our team. As one of Gorse Hill Receptionist, we expect you to:

• Welcome visitors by greeting them, in person or on the telephone; answering or referring inquiries
• Ensure smooth check-in and check-out of guests, following company guidelines at all times.
• When manning switchboard ensure, where possible, that all calls are answered within three rings and all queries are handled effectively.
• Be punctual, smart, correctly uniformed, and polite, courteous and helpful to guests at all times.
• Handle floats and takings accurately and correctly.
• Immediately report any maintenance faults to your Line Manager.
• Anticipate customer needs wherever possible, and to react to these to enhance customer satisfaction.
• To be fully conversant with facilities, services and promotions offered by the hotel, and where possible to pass this information on to the guest whenever the opportunity arises.
• Stay aware of the security of the hotel and guests property.

Personal skills

• Excellent Verbal and Written communication
• Professional personal presentation
• Telephone Skills
• Microsoft Office Skills
• Listening skills
• Professionalism
• Customer Service orientation
• Excellent organizational and planning skills
• Handles Pressure
• Attention to detail
• Initiative
• Reliability

In return we will offer a competitive salary, a pleasant working environment, Career progression, Gym membership, Discounted accommodation with competitive colleague rates in one of our hotels, meals on duty, etc.