Front Desk Agent - London

Shoreditch, London
Competitive + Benefits
10 Jun 2019
08 Jul 2019
Full Time

Front Desk Agent - Ace Hotel London Shoreditch

The role…

Our Front Desk Agents maintain a high profile presence on the Reception desk and are accessible to guests and clients during the lively night hours at our East End haven. Whenever possible anticipate guest’s needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner.

Carry out check-ins/check-outs whilst maintaining a high level of knowledge of our facilities and services offered by the hotel which will enhance the guest experience. To ensure a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained.

Why work at Ace Hotel?

·Competitive salaries

·Tasty meals on duty

·Free use of gym

·Free dry cleaning of work clothes

·Discounted rate for room booking

·30% discount on all F&B outlets

·30% discount on all Ace Hotel Shop items

·Discount with partner establishments

·Free dinner at Hoi Polloi for 2 on your birthday

·Free room night stay, dinner and breakfast for 2 at Hoi Polloi once you pass probation

·Refer a friend bonus scheme

·Ace Hotel Cultural events access passes (subject to availability)

·Amazing monthly employee events (e.g., yoga, bowling, back massage, etc.)

·Pension Scheme


You are friendly with bags of personality and energy – even at 6am! Fluent in written and spoken English and also enjoy working as part of a flexible team. You have the ability to use own initiative, take ownership of work and are able to multi-task whilst managing a varying workload. Naturally charming and interested in people and keen to learn about both our people and our business.

Reception experience in a similar lifestyle brand as well as Opera experience is advantageous, but we equally value quick learners that thrive in challenging high volume environments.


Ace Hotel is a collection of individuals – multi-disciplinary thinkers, enthusiasts, optimists and friends. We love our work and we love saying yes. We’re always looking for interesting minds, skilled thinkers and good dancers to join our small, hand-selected team. We're emphatic about art and creation. With everything we do, we try to collaborate with and celebrate people whose work inspires us.


In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.