Assistant Front Office Manager

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery. Additionally the execution of your position will be in accordance to our company policies, standards and procedures.

Our company values are the fundamental spirit on how we reach our goals. As an ambassador of Dorchester Collection you will be entrusted with our values and expected to further enrich our We Care culture: Passion - Personality - Respect - Working Together - Creativity

Description

As the Assistant Front Office Manager, you and your team will be the first point of contact for our guests upon their arrival therefore having the passion to consistently deliver the highest level of service is essential for our 5-star luxury hotel.

• Support the Front Office Manager to oversee the entire Front Office operation and maintain high standards at a 5-star luxury level
• Attending daily meetings, read all relevant log books/handovers and to follow up and action tasks as required
• To monitor and follow up on daily arrivals, room status, departures, and late departures to ensure smooth guest experiences
• To handle and oversee guest complaints within Front Office, and take initiative to handle situations appropriately to resolve guest satisfaction
• To cover the Night Manager when necessary

Profile

• Minimum of 3 years previous supervisory experience in a similar 5-star luxury environment
• Excellent spoken and written English
• Ability to work under pressure
• Positive attitude and good communication skills
• Passion and commitment for delivering exceptional customer service
• Excellent grooming standards