Customer Experience Manager – The New Harpenden Leisure Centre

Harpenden, Hertfordshire
Up to £28K
10 Jun 2021
08 Jul 2021
Full Time

Customer Experience Manager – The New Harpenden Leisure Centre 

  • Permanent
  • Full Time
  • Up to £28K

About your role

Due to the successful opening of the new £20m Harpenden Leisure centre, 1life are now looking for talented team members to support this continued positive growth. 

Are you a proactive team player with excellent communication skills and high operational standards? If so, 1life are looking to recruit a Customer Experience Manager to start with us immediately.

This head of department role role will support the General Manager and will be accountable for delivering world class service standards.  The key areas of accountability will be within: Reception, customer journey and the membership administration function. The CEM role will also be focused on supporting the wider team to ensure the day-to-day operations of the Centre are customer centric at all times.  

The successful applicant will be aligned and will deliver the process and procedures within 1Life’s QMS to ensure the building is open, safe, and clean, equipment working and the staff are friendly. The right individual will take a hands-on approach to service delivery and be able to work under their own initiative to improve all areas of the customer journey.


The ideal candidate will hold customer service qualifications with direct experience is a similar role.  The successful applicant must be able to demonstrate an in-depth understanding of driving commercial excellence through customer service.  Qualifications and experience in delivering customer service training and administration would also be advantageous. 

Where you will work 

Harpenden Leisure Centre. Hertfordshire. 

Working for 1Life

Working for 1Life is rewarding. All staff receive a learning and development plan throughout their career, with a line manager giving clear direction and scope, no matter what the role.

1life also offer competitive salaries, excellent company benefits and a comprehensive reward and recognition scheme to ensure that loyalty, dedication and hard work are rewarded.

1Life is an equal opportunities employer and has been accredited with Investors in People Silver Award.

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All questions are required

Are you a CURRENT UK resident with all documentation to prove you are allowed to both live and work here?

Can you demonstrate experience in a supervisory / management role within a leisure environment?

Do you live within daily travelling distance of St Albans, Herts?

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