Membership Advisor - Milton Keynes

Membership Advisor - Woughton Leisure Centre

39 hours | Basic £16,700 OTE £25,000

REPORTS TO: Sales Manager

JOB PURPOSE

To exceed all membership sales targets and assist the customer in making the best decision for them.

KEY RESPONSIBILITIES

1. To achieve/exceed all personal sales targets set for both unit sales and Admin Fee, prorated and any other revenue
2. Ensure all new leads are given a 1Life card and their data recorded correctly To assist the team in achieving the overall target To exceed all Minimum Performance Criteria in respect of:

• New Contacts
• Total Contacts
• Appointments set
• Tours held
• Membership sales
• Referrals achieved

1. To achieve the minimum ration as stipulated. The required ratios/performance are:

• New contact to appointments 35%
• Appointment to show 65%
• Tour to close 80%
• Sales to referral 200%
• Sales mix (i.e. the % of DD sales onto a contract) meets the site specific target

1. To conduct all required prospecting activity in accordance with the sites Lead Generation plan.

1. Attend all national and regional sales launches

1. To conduct 10 minute meetings with line manager every day

1. To diligently and effectively embrace all national sales and referral campaigns with passion and energy

1. To enter onto the relevant software system all the details required to set up the membership correctly including the photo of the new member

1. To follow and adhere to all aspects of the sales system as advocated through all training received and related sales manual issued

1. To actively make use of promotional/selling tools within the sales system to maximise appointments/sales volume.

1. Timely and accurate delivery of sales reports To have a professional experience at all times Ensure all products sold are done so charging the correct fee’s as stipulated by your centre prices unless otherwise directed as part of Central/Local promotion endorsed by the company.

1. To be aware of and follow company policy with regard to the Staff handbook and Health and Safety guidelines

1. To always be an ambassador for the brand

1. It is a requirement of the job to undertake a NVQ/Apprenticeships/Diploma qualification if eligible

1. To undertake any other duties that may be required by 1Life.

CORE QUALITIES & BEHAVIOURS (1Life Performance Framework)

• In addition to the Key Responsibilities, 1Life has identified the core qualities and behaviours required from all colleagues for the successful delivery of our Mission, Vision, Values and commercial goals. These can be found in the 1Life Behaviour Framework and this role is required to achieve at Level 2  with particular focus on the following areas:
  • Planning for success
  • Owning the Issue
  • Developing our skills and knowledge