Front of House Manager - London

Chelsea, London
Competitive Salary + service charge
26 Sep 2019
24 Oct 2019
ILH1577
Full Time

Front of House Manager - Chelsea, London 

11 Cadogan Gardens

Overlooking a quiet street behind Sloane Square, it’s the perfect London base for a shopping trip, romantic weekend away or a city break. Comprised of four townhouses, the hotel is an intriguing maze of corridors and staircases, with interiors that are as dramatic as they are elegant. Enjoy an indulgent afternoon tea in the lounge or sip a delicious cocktail at the bar.

Front of House Manager - 11 Cadogan Gardens 

We are looking for an experienced and dynamic Front of House Manager to join us and oversee the Reception day to day operations. This is an exciting opportunity to join the Management Team and become instrumental in driving our product forward, using a creative mind, passionate approach and meticulous attention to detail to stay ahead of the curve and ensure that 11 Cadogan Gardens remains the leading London address.

As our Front of House Manager you will take ownership and ensure the well-being of all guests during their time at the hotel, maintain a high level of host presence throughout and ensure the overall smooth running of the Front of House areas at all times when on duty.

  • To take ownership in overseeing the Reception, Porter and Housekeeping teams. Being respectful and understanding teamwork and flexibility throughout.
  • To host and facilitate the Morning Meeting ensuring all relevant HOD’s are prepared for the day ahead.
  • To be confident and ensure that guests are greeted, checked in and allocated rooms promptly and courteously.
  • To take ownership in ensuring that accommodation for arriving VIP’s and those staying is prepared to the agreed standard.
  • To be respectful and with integrity, introduce yourself to all residential guests and hosts of events and parties upon arrival.
  • To be confident in liaising with guests and ensure a strong host presence at all times, passing relevant information onto staff especially specific requirements or arrangements.
  • To be flexible and with teamwork, perform duty management as detailed on the management rota.
  • To ensure effective communication between reception, porters and housekeeping staff.
  • To be passionate in holding regular performance appraisals with all senior staff, identifying areas for development and training needs and ensuring that this training is affected.
  • To be confident and use integrity, deal with complaints quickly and efficiently and find suitable solutions to any problems that may arise, communicating issues to the General Manager and colleagues in a constructive and clear manner.
  • To show teamwork and ownership in assuming responsibility for the running of the Hotel in the absence of senior management.
  • To be confident and use integrity, deal with complaints quickly and efficiently and find suitable solutions to any problems that may arise, communicating issues to the General Manager and colleagues in a constructive and clear manner.
  • To be respectful and passionate in ensuring guests wishes are met if not exceeded so far as is reasonably possible.
  • To ensure that all staff address guests by their correct name and title.
  • To use your integrity in obtaining feedback from guests and to use this to improve service and top pass on such to the General Manager and other relevant HOD’s.
  • To be passionate and confident in completing daily inspection of all hotel facilities ensuring a checklist is completed.
  • To complete a Daily programme detailing all of the following days important notes including specific guest requirements or complaints and a BEO Summary.
  • To complete a full handover with the previous and following Duty Manager communicating directly where possible otherwise full details as appropriate in the DM file and email.

Our ideal candidate must have previous experience in a boutique London property, with a strong knowledge of Front of House operations. If this sounds like your ideal next role, please get in touch, we would love to hear from you!