Customer Success Manager (Maternity Cover) - Corporate - London

London, Greater London
16 Sep 2021
30 Sep 2021
Full Time
Customer Success Manager (Maternity Cover) - Corporate - London

Hakkasan Group is a worldwide hospitality company with establishments across North America, Europe, Middle East, Asia and Africa. Its namesake is taken from its Michelin star restaurant that set the high-level standard for the group’s collection of diverse brands. Its ‘brand first’ philosophy builds restaurant, nightlife, daylife and soon-to-open hotels, resorts and residences into world-class hospitality brands, all with a focus on service, design, innovation and experience. Its restaurant portfolio includes Hakkasan, with 12 locations worldwide, Ling Ling, Yauatcha, Sake no Hana, Herringbone and Searsucker. Under the nightlife umbrella is Hakkasan, OMNIA, JEWEL and 1 OAK Nightclub; and daylife brands include WET REPUBLIC, LIQUID, and OMNIA. For more information, visit or connect with us on Facebook Twitter and Instagram @hakkasangroup.

In search for an experienced, dedicated and motivated Customer Success Manager to join our Head Office Team!

The ideal Customer Success Manager for Hakkasan Group has:

  • Previous relevant experience (Reservations, Customer Success Management) in a similar role within a restaurant/ hotel environment; multi-site management experience is a distinctive advantage;

  • In-depth understanding and knowledge of Reservations Booking System

  • Excellent communication skills with strong relationship-building skills and the ability to manage stakeholders at all levels.

  • Strong organisational and problem solving abilities;

  • Leadership and delegation skills including the ability to lead and mentor the reservations team;

  • Proof of eligibility to work in the United Kingdom.

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing team, obsessed about delivering exceptional level of service and are continually motivated to develop and strive for the best.

To the successful candidate, we offer competitive salary and attractive benefits packages, including company-wide opportunities, outstanding career orientated training & development, excellent food & beverage discounts, pension scheme, life assurance cover and above all, an exciting and motivating working environment!

For more information on Hakkasan Group, visit