Retallack Resort & Spa

Spa Receptionist - Cornwall

Cornwall, St Columb
£7.78 per hour
03 Apr 2017
01 May 2017
Job Type
Full Time

Spa Receptionist

Part Time

Cornwall, St Columb

£7.78 per hour


Who we are

Retallack is a five star luxury resort and spa in Cornwall, set in 100 acres of peaceful lakes and Cornish countryside the resort has plenty going on and offers much more than your average holiday home. From indulging in dinner cooked at The Green Room Restaurant, to relaxing in the spa, working up a glow in the health club, having fun on the FlowRider or splashing around at Retallack Wake Park, we have it all.

The Position

An exciting opportunity has arisen for a Spa Receptionist to join the team. We are looking for a strong, motivated individual, ideally someone who has previously worked within the spa industry and has excellent experience in dealing with guests at a five star standard. You will work with our small dedicated team to ensure from welcome to departure our Spa guests, members have a relaxing enjoyable experience during their ESYA Spa experience.


  • Ensure the front desk is clean and tidy at all times
  • Responsible for taking reservations for the spa and leisure club
  • Inform guests on newly introduced products and services and the upsell of retail products
  • Build and maintain great relationships with our guests
  • Welcome and greet guest ensuring they receive the 5 star welcome
  • Process payments from guests for spa treatments and leisure memberships
  • Keep clients updated on promotions and discounts available in the spa and leisure club
  • Assist in getting client feedback on level of services delivered in order to improve on service delivery
  • Inform staff members of appointments that have been cancelled by guests
  • Carrying out any other reasonable tasks required by the spa management to aid the smooth running of the spa
  • Liaising with therapists and the Spa Manager with reference to clients schedules and last minute booking changes
  • Handling telephone enquiries

The Person

  • Previous experience within the spa and leisure industry is desirable
  • Excellent customer services and communication skills (written & verbal)
  • A qualification within the beauty industry is highly desirable
  • Ability to work under pressure
  • High standard of personal presentation
  • Must be level 2 beauty therapy qualified
  • The ability to build relationships with guests
  • Computer literate and good attention to detail in admin
  • The spa is operational seven days a week so flexibility with evening and weekend work is required
  • Must be available to work the following shifts 7:30am-3:30pm or 13:30pm-21:30pm
  • Full time and part time hours will be considered

The Benefits

  • 21 days holiday entitlement.
  • Discounted rates on leisure facilities, ESYA Spa, Green Room Restaurant, Wake Park, Aqua Park and Flowrider
  • Free onsite parking
  • Uniform provided
  • 10% commission on all retail products sold

The closing date for this position is 10/4/2017