stadium MK

Receptionist - Milton Keynes

Milton Keynes, Buckinghamshire
£6.70 - £7.20 per hour
28 Nov 2016
09 Dec 2016
Job Type
Full Time

Receptionist - Doubletree by Hilton Milton Keynes

Department:  Reception

Reporting to: Reception Manager

Salary: £6.70 - £7.20 per hour

Contract: Permanent

Hours per week:  Non Contracted (Evenings and weekends)

Overall Objective:  

To ensure that all customer needs are met and that their expectations are exceeded

Main Objectives

  • To work within a team to deliver the day to day operational needs of the Hotel Reception
  • To meet and exceed guest expectations through consistent delivery of service levels in line with brand requirements
  • To be the main point of contact for Guests dealing efficiently with any requests, enquiries and any complaints

Summary of Duties

  • To welcome (check in) all arriving guests to the required minimum standard
  • To bid farewell (check out) all departing guests to the required minimum standard
  • To maximising revenue through Front Desk sales programmes
  • To handle all telephone calls, including external and internal for in-house guests, enquiries and other departments.
  • To carry out calls to VIP’s staying in the hotel to check on guest satisfaction
  • To record and report maintenance and security issues, raised by guests or employees and follow up where appropriate
  • To record and process lost property and follow up where appropriate
  • To make lunch and dinner reservations in the hotel restaurants for in-house guests and non residence
  • To recording and process guest laundry leaving and returning to the hotel
  • To conduct general administrative duties using microsoft office, internet explorer, the hotel property management system, etc
  • To provide change for the hotel food and beverage outlets, as required.

Person Specification


  • Have the ability to work as part of a team and on own initiative
  • Have excellent personal presentation and verbal communication and listening skills
  • Have a passion for delivering exceptional customer service with a ‘can do’ attitude
  • Be flexible, motivated and committed
  • IT skills
  • GCSE English and Maths grade C or above (or equivalent)


  • Previous hotel reception experience
  • Experience in a customer service environment
  • Previous experience of cash handling

Reference:  H0227

Closing Date: 9th February 2017