stadium MK

Waiting Staff - Milton Keynes

Milton Keynes, Buckinghamshire
£6.70 - £7.20 per hour
18 Oct 2016
12 Nov 2016
Job Type
Part Time

Restaurant Waiting Staff - Doubletree by Hilton Milton Keynes

Department: Restaurant and Bar

Reporting to: Restaurant and Bar Manager

Salary: £6.70 - £7.20 per hour

Contract: Permanent

Hours per week: Non-contractual

Overall Objective: To ensure all customers receive fantastic customer service in the restaurant and bar

Job Description

Main Objectives

  • To ensure all customers are served food or drinks as ordered.
  • To ensure that customers are made to feel comfortable and well looked after.

Summary of Duties

  • To ensure complete customer satisfaction, including setting tables, clearing tables, polishing china & cutlery, taking orders, waiting tables, bar service, in room dining and food delivery.
  • To develop a knowledge of the menu including ingredients, allergies, cooking process, service style, etc
  • To actively work with others within the department and other business areas.
  • To adhere to all company policy and procedure, health & safety, hygiene, licensing handbook and Hilton brand standards.
  • To process payments using the Micros system, for transactions of credit card, room charge and cash.
  • To actively resolve any customer queries or issues and report these to the line manager.

Person Specification


  • Evidence of working as part of a team.
  • Excellent customer service skills.
  • High level of personal integrity.
  • Excellent verbal communication skills.


  • Previous experience within a 4* hotel or quality full service restaurant.
  • Experience of working in a busy environment.
  • Evidence of working in an organised environment.

This job involves long periods of standing and walking and will also include the carrying of heavy trays from time to time.