Operations Manager - Zurich

£3,400 per month + 10 % performance related bonus
16 Oct 2016
13 Nov 2016
Gemma Eames
Job Type
Full Time

Operations Manager


CHF 4,100 gross monthly + 10% performance related bonus

As the Operations Manager you will provide the General Manager with the support needed to effectively manage the property and team, ultimately ensuring the success of the business from all angles.

You will be involved with every aspect of the guest’s stay, ranging from assisting with their pre-arrival information, making sure everything runs smoothly throughout their stay, billing and post-departure follow ups. 

With your strong Food & Beverage service background, you will also develop a strong relationship with the kitchen team and you should be confident in dealing with and working in a busy kitchen environment.

Another key relationship in this role is with the housekeeping team, ensuring that public areas and guest bedrooms are always presentable with the experience necessary to manage and assist to make things right where necessary.

As the Operations Manager, leading from the front and line managing your team is essential. You will directly report to the General Manager and will be line managing the Guest Services Supervisor and a team of three General Assistants on a daily basis.

Another important aspect of the job is reading the groups we have in house in order to determine the appropriate style and level of service provided throughout their stay. 

We often accompany guests on nights out and balancing the level of professionalism and fun whilst the level of service remains high is a key and necessary strength.

Qualifications / Experience

  • Experience in luxury hospitality across all departments.

  • Excellent knowledge of food service, preparation for service, bartending and wine/food pairing.

  • Experience of managing others. 

  • Experience in communicating with guests on their requirements both prior and during their stay

  • Experience of working within budgets, purchasing and stock control.

  • IT experience – Microsoft packages, booking/billing systems, troubleshooting of TV’s, internet and entertainment systems.

  • Ideally fluent French and English

Packages and Benefits

  • 10.5 month contract starting mid-November 2016 (with opportunity to extend for further seasons).

  • Equal share of gratuities.

  • Pre-paid annual lift pass to be paid back over the course of the winter months.

  • Assistance in finding accommodation in Verbier (if required).

  • Ski or Snowboard rental equipment for the season.

  • Lodge Jacket provided.

If you are ready for a new fresh challenge and you want to work in a cool office environment, send your CV through to