Leisure People Permanent Division

Executive Housekeeper - Indian Ocean 5 star resort

£23704.48 - £26338.32 per annum
14 Oct 2016
11 Nov 2016
Alan Hogg
Job Type
Full Time
Our client is looking for an Executive Housekeeper for an Island Resort in the Indian Ocean region. The successful candidate will be responsible for the overall cleaning and stocking of guest rooms and to ensure the high standards of cleanliness in the hotel. You must have at least 5 years' experience as Executive Housekeeper in the hotel industry and you will preferably have working experience on an island/cruise ship. You will need to have a guest focused personality with appropriate leadership and coaching style skills, a passion for detail and be a good communicator at all levels and you must be able to communicate in English. This is a hands on role with emphasis on quality and guest relations. A good package is on offer but only short listed candidates will be responded to.

* Monitors Housekeeping personnel to ensure all guests and internal customers receive prompt and courteous service
* Oversees laundry operations
* Schedules routine inspections of all Housekeeping areas by/with the Assistant Executive Housekeeper and other supervisory personnel
* Inspects guest and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair
* Manages spring cleaning schedules, and follow up on all machinery linked to HK/Laundry
* Makes recommendations to the General Manager or designate regarding the upkeep of furnishings, facilities, and equipment, ensuring they are clean and in good repair
* Informs other departments of Housekeeping matters that concern them, particularly the Laundry Department, the Engineering Department, the Front Office, and the Food and Beverage department. Maintains open channels of communication with other department heads and the General Manager or the General Manager's designate
* Establishes and maintains effective human relations and works with human resources to ensure that team members performance is effectively managed
* Conducts regular department meetings, and listen to TM concerns, and operational glitches
* Identifies and ensures highest possible standard of cleanliness, maintenance, guest room supplies and amenities at a realistic costs
* Supervises outside contractors to ensure contractual compliance
* Implements and controls Housekeeping procedures that provide for the health and safety of personnel and guests, such as lost and found service, key control, security and emergency procedures and environmental procedures
* Maintains appropriate standards for dress, hygiene, uniforms, appearance, posture and conduct of Housekeeping personnel

* Plan and coordinate the activities of all supervisor, their crew and monitor performance periodically.
* Regularly inspects assigned areas (room and public) with the supervisor to ensure that the furnishing, facilities and equipment are clean and in good repair.
* Ensure that all daily VIP rooms including FAM group, special request rooms long stay guest for arrivals are inspected personally.
* To carry out monthly linen inventory
* Responsible for all flower arrangements placed in the public areas and rooms.
* Interact with guests on the status of housekeeping services in their facilities and report complaint to management if no immediate solution can be found, assuring follow with the guest.
* To implement consistent guest recognition program and update guest database accordingly.
* To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both guests and colleagues.
* To be motivated and committed, approaching all tasks with enthusiasm and sizing
* opportunities to learn new skills or knowledge in order to improve personal performance.
* To be flexible, responding quickly and positively to changing requirements including the
* performance of any tasks requested of you.
* To maintain high team focus by showing co-operation and support to colleagues in the
* pursuit of the resort's goal
* Maintain appropriate standards for dress, hygiene uniform, appearance, posture and
* conduct of all personnel at all times.
* To be able to implement assigned task during emergencies such as fire, power failure and natural disaster.
* Liaise with the resorts contracted company for pest control to ensure that an effective
* program is instituted and supervised.
* Any other duties as assign by the management from time to time in related to meeting operational demands

If this sounds like you please apply with your CV.