Alexander Hotels

Hotel Receptionist - Langshott Manor, Surrey

Horley, Surrey
£15,000 per annum
19 Oct 2016
26 Oct 2016
Job Type
Full Time


A smart, professional, experienced Hotel Receptionist with a friendly warm approach to people to work with our team of Hotel Receptionists. A dedicated and enthusiastic approach required to ensure the delivery of outstanding levels of customer service to hotel and visiting guests 


  • 5 days per week including weekend shifts on a rota basis working a mixture of early (7am start) and late shifts (10pm finish)
  • Completion of Hotel Reception early and late shift task duties
  • Welcoming of all guests and visitors
  • Compilation of guest bills
  • Checking out of departing guests
  • Balancing of float and shift
  • Handling of both guest and employee queries to resolution
  • Ensuring service standards achieve the requirements of the Mystery Guest Standards


  • A genuine desire and enthusiasm for guest care is required together with experience of Hotel Reception duties.
  • Excellent standard of appearance, communication face to face and on the telephone with a warm and welcoming manner
  • Ability to work early and late shifts including at weekends


£15,000 per annum

  • 4 weeks holiday pro rata
  • 8 Bank holidays pro rata
  • Free car parking
  • Employee uniform

Following completion of the company's 3 month probationary period access to a range of company benefits including:

  • Discounted hotel accommodation for yourself and your family at all hotels
  • Discounted hair treatments at our two Utopia Spas
  • Discount off all food & beverage at all hotels
  • Discount of individual treatments booked in our two Utopia Spas
  • Discount on retail products in our two Utopia Spas

Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday