Britannia Hotels

Reception Manager - Folkestone

Location
Folkestone, Kent
Salary
Competitive Salary
Posted
11 Oct 2016
Closes
07 Nov 2016
Job Type
Full Time

Britannia Grand Burstin Hotel - Folkestone

Britannia Hotels is the fastest expanding independent UK hotel group, currently we have 51 hotels (and growing) and 6 Pontins Holiday Parks. A fiercely independent, innovative and thriving company, our success has been built on the can-do attitude of the people who work for us.

Role Title: Reception Manager

Reporting to: Operations Manager

Main Responsibilities

  • To ensure all reservations are of a company standard with a guaranteed method of payment to maximise revenue within the Hotel.
  • To anticipate guests needs wherever possible in order to deliver an exceptional quality of service and in turn guest satisfaction.
  • To promote a helpful and professional image within the department ensuring full co-operation is given to colleagues in other departments.
  • To manage, train and develop the Reception and Night teams ensuring that objectives are set and regularly monitored in line with the hotel business plan.
  • To hold monthly departmental meetings, ensuring that all staff are fully trained and briefed on any changes or forthcoming events and can demonstrate excellent product knowledge.
  • To produce monthly training plans in which departmental, Hotel and statutory needs are identified. To help conduct and record training.
  • In liaison with the Personnel Manager, plan the labour resource for the department to meet the company standards for recruitment and selection.
  • To effectively supervise and control the operation of the Reception department ensuring that all staff are able to carry out their duties to the agreed departmental standard.
  • To promote a helpful and professional image within the department ensuring full co-operation is given to colleagues in other departments.
  • To attend any departmental, communication and training meetings as required.
  • To hold monthly departmental meetings, ensuring that all staff are fully trained and briefed on any changes or forthcoming events.
  • To produce monthly training plans in which departmental, Hotel and statutory needs are identified.
  • To be fully conversant with the Hotels reservations policy and procedures.
  • To ensure all accounting procedures are carried out and procedures relating to the Reception and Nights department.
  • To carry out Duty Management shifts.
  • To report any maintenance problems and check that all matters specifically affecting guests or health and safety are dealt with promptly.
  • To ensure full compliance with Company and legal requirements relating to fire and health and safety procedures.
  • To undertake any reasonable duties as requested by your colleagues or the management of the Hotel.

Britannia Hotels are an Equal Opportunities employer and applicants from non-EEC countries will require work permits or permission to work issued by the Home Office.

Employee Benefits

Up to 28 days holiday including bank holidays per annum Discounted weekend breaks Regular Appraisals Meals on duty Uniforms (Hotel based staff only) Accelerated promotion prospects