Britannia Hotels

Health Club Supervisor - Manchester

Competitive Salary
11 Oct 2016
25 Oct 2016
Job Type
Full Time

Country House Hotel, Manchester 

Britannia Hotels is the fastest expanding independent UK hotel group, currently we have 51 hotels (and growing) and 6 Pontins Holiday Parks. A fiercely independent, innovative and thriving company, our success has been built on the can-do attitude of the people who work for us.

Role Title:           Health Club Supervisor

Reporting to:     Health Club Manager

Role Objective

  • To retain and increase club membership through the operation of a profitable, clean and safe facility
  • To be involved in every aspect of supervising the club with a hands-on attitude.

Main Responsibilities

Operational and Administrative

  • Maintain regular communication with the Health Club Manager in order to ensure the overall upkeep and cleanliness of the club.  To assist the  Health Club Manager to do a complete operational audit and walk through of the facility at least once a day and be completely up to date with all operational issues
  • Handle any member complaints before they escalate in an order to maintain member satisfaction and retention
  • Schedule weekly meetings of all levels of club staff, in order to ensure key activities in attached schedule are carried out effectively
  • Assist front desk duties during peak times
  • Attend all Company meetings, in the absence of the Health Club Manager taking notes where appropriate in order to convey key information to club staff
  • Maintain an accurate current and potential client base for the purpose of communicating future offers and facilities
  • Ensure the privacy of clients by ensuring that information is not divulged to any other than the relevant parties, as per the Data Protection Act 1988
  • Ensure personal presentation and quality of work is of the highest standards at all times
  • Ensure product knowledge on hotel products and services is up-to-date at all times
  • Work on a shift basis as required in order to ensure effective management during opening hours
  • Undertake any other duties as may reasonably be requested by the Health Club Manager.

Sales and Revenue

  • Ensure all opportunities are taken to promote products to customers and to increase the membership base
  • Ensure monthly direct debit payments are monitored uploaded through the BACS system in accordance with the sales process.  Administratively this requires rejections to be chased and memberships put on ‘hold’ until payment has been received

Working Relationships

  • Maintain at all times a good liaison and working relationship with colleagues and clients
  • Quality of audit and administrative procedures
  • Hold, or be working towards, a National Pool Plant Qualification or equivalent
  • Clearly understand the Health & Safety implications and legislation in all aspect of the club’s operation, particularly in relation to COSHH and the specific chemicals used in the club
  • Provide support and coaching to new team members

Employee Benefits

  • Up to 28 days holiday including bank holidays per annum
  • Discounted weekend breaks
  • Regular Appraisals
  • Pension Scheme
  • Meals on duty
  • Uniforms (Hotel based staff only)
  • Accelerated promotion prospects

Britannia Hotels are an Equal Opportunities employer and applicants from non-EEC countries will require work permits or permission to work issued by the Home Office.