Britannia Hotels

Conference and Banqueting Coordinator - Wilmslow

Competitive Salary
11 Oct 2016
07 Nov 2016
Job Type
Full Time

Airport Inn Manchester, Cheshire

Britannia Hotels is the fastest expanding independent UK hotel group, currently we have 51 hotels (and growing) and 6 Pontins Holiday Parks. A fiercely independent, innovative and thriving company, our success has been built on the can-do attitude of the people who work for us.

Role Title:           Conference and Banqueting Coordinator

Reporting to:     Conference and Banqueting Manager


Role Objective

To maximise the C&B Revenue Yield from the C&B space. Ensuring Customer Satisfaction.

Main Responsibilities

  • To sell the Conference & Banqueting space at the best available rate maximising yield and achieve the budgeted sales.
  • To be aware of competitors, their products, facilities, rates & policies and to develop and present to the hotel team, products in which to beat the competition.
  • To be aware of future business peaks & troughs and major events in the area.
  • In-conjunction with Sales Team, Rooms / Reservations Manager, Area Sales Manager & General Manager agree sales action / strategy / tactics and devise packages & rates to maximise hotel yield.
  • To sell the hotel by re-active and pro-active “cold calling” using telephone and in-house appointments, carry out necessary research, using hotel database, client files, business & local media
  • To carry out the necessary research identifying sales opportunities, using hotel database, client files, business & local media.
  • Liaise with Conference Agents weekly / monthly as required.
  • Ensure liaison with Conference Bournemouth, BIC, TIC – Delegate Reservations to maximise upon opportunities / referral business. Attend meetings / FAM sessions as required.
  • Adhere to and operate the Hotel’s & the Company’s Systems, Policies & Procedures for C&B administration.
  • Follow up call to previous clients to entice them to use the hotel again
  • Prepare & issue correspondence /quotations for C&B business.
  • Assist in the management & development the Hotel’s database.
  • Co –ordinate & Sell Christmas in-conjunction with the Sales & Rooms Team
  • Ensure customer satisfactions with the product and service
  • Complete Weekly C&B Sales Reports & attend meetings as required


 Person Specification

  • Organised
  • Prioritisation
  • Flexibility
  • Problem solver
  • Forward thinker
  • Attention to detail
  • Ability to manage own workloads
  • Self-motivating


Employee Benefits

  • Up to 28 days holiday including bank holidays per annum
  • Discounted weekend breaks
  • Regular Appraisals
  • Pension Scheme
  • Meals on duty
  • Uniforms (Hotel based staff only)
  • Accelerated promotion prospects

Britannia Hotels are an Equal Opportunities employer and applicants from non-EEC countries will require work permits or permission to work issued by the Home Office.