Britannia Hotels

Head Receptionist - Prestwick

11 Oct 2016
07 Nov 2016
Job Type
Full Time

Adamton Country House Hotel, Prestwick

Britannia Hotels is the fastest expanding independent UK hotel group, currently we have 51 hotels (and growing) and 6 Pontins Holiday Parks. A fiercely independent, innovative and thriving company, our success has been built on the can-do attitude of the people who work for us.

Role Title: Head Receptionist

Reporting to: Front Office Manager

Main Responsibilities

  • To provide training for all personnel to require standard and correct procedures, to ensure follow up and monitoring of standards
  • To ensure communication is alive in Front Office in all areas and to read and sign all communication issued.
  • To be aware of weekly business within the Hotel and to ensure that the team are aware on a daily basis of business within the Hotel.
  • To maintain a positive proactive approach towards the Department and maintain utmost courtesy and politeness at all times.
  • Have thorough knowledge of all systems and procedures used within the Hotel and Department, and provided support as and when required.
  • To be punctual at all times for work and to have due notice of lateness in front office staff.
  • To ensure that all front office staff adheres to correct dress code at all times.
  • To ensure that fire evacuation procedure is fully understood and to adhere to this procedure.
  • To report any health and safety hazards in the correct manner to maintenance and to ensure follow up.
  • To identify security risks and take due action.
  • To maximize revenue and minimize loss within the Department, and take due action.
  • To attend meetings as and when required and to provide feedback on performance within the Department.
  • To identify sales opportunities and create a sales driven team of professionals.
  • To always be one step ahead and anticipate guests needs.
  • To carry out any other duties and responsibilities as may be required.

Employee Benefits

  • Up to 28 days holiday including bank holidays per annum
  • Discounted weekend breaks
  • Regular Appraisals
  • Pension Scheme
  • Meals on duty
  • Uniforms (Hotel based staff only)
  • Accelerated promotion prospects

Britannia Hotels are an Equal Opportunities employer and applicants from non-EEC countries will require work permits or permission to work issued by the Home Office.