Britannia Hotels

Health Club Manager - Altrincham, Greater Manchester

Altrincham, Greater Manchester
Competitive Salary
11 Oct 2016
07 Nov 2016
Job Type
Full Time

South Manchester Hotel, Altrincham​

Britannia Hotels is the fastest expanding independent UK hotel group, currently we have 52 hotels (and growing) and 6 Pontins Holiday Parks. A fiercely independent, innovative and thriving company, our success has been built on the can-do attitude of the people who work for us.

Role Title:           Health Club Manager

Reporting to:     General Manager

Role Objective

  • To retain and increase club membership through the operation of a profitable, clean and safe facility
  • To be involved in every aspect of managing the club with a hands-on attitude

Main Responsibilities

Operational and Administrative

  • Maintain regular communication with the General Manager in order to ensure the overall upkeep and cleanliness of the club.  The Health Club Manager must do a complete operational audit and walk through of the facility at least once a day and be completely up to date with all operational issues
  • Handle any member complaints before they escalate in an order to maintain member satisfaction and retention
  • Schedule daily and weekly meetings of all levels of club staff, in order to ensure key activities in attached schedule are carried out effectively
  • Assist front desk duties during peak times
  • Attend all Company meetings, taking notes where appropriate in order to convey key information to club staff
  • Regularly review all club level management reports in order to effectively monitor club performance, Company budgets or Company averages and relate necessary information to the General Manager and club staff through ongoing meetings and training sessions. The primary focus includes, but is not limited to, the following: staffing budgets, club audit reports, membership retention and development, revenue results, refund reports, overall sales figures
  • Maintain an accurate current and potential client base for the purpose of communicating future offers and facilities
  • Ensure the privacy of clients by ensuring that information is not divulged to any other than the relevant parties, as per the Data Protection Act 1988
  • Maintain all necessary records and documents legibly and neatly
  • Prepare accurate and timely reports as required
  • Ensure personal presentation and quality of work is of the highest standards at all times
  • Ensure product knowledge on hotel products and services is up-to-date at all times
  • Work on a shift basis as required in order to ensure effective management during opening hours
  • Undertake hotel duty management shifts as required as part of the overall management team
  • Undertake any other duties as may reasonably be requested by the General Manager or Board of the Company

Sales and Revenue

  • Take a proactive approach to locating potential new business through the appropriate media
  • Ensure all opportunities are taken to promote products to customers and to increase the membership base
  • Analyse club statistics and competitor analysis in-line with both the club and the hotel business plan on a daily, weekly and monthly basis
  • Ensure monthly direct debit payments are monitored uploaded through the BACS system in accordance with the sales process.  Administratively this requires rejections to be chased and memberships put on ‘hold’ until payment has been received
  • Monitor membership renewals, suspensions and cancellations and take action as appropriate

Health & Safety, Human Resources & Training

  • Hold, or be working towards, a National Pool Plant Qualification or equivalent
  • Undertake and review risk assessments, method statements and safe working practices as required, usually at six monthly intervals
  • Clearly understand the Health & Safety implications and legislation in all aspect of the club’s operation, particularly in relation to COSHH and the specific chemicals used in the club
  • Implement and maintain effective emergency procedures in all relevant areas, ensuring that all staff are trained and competent in dealing with an emergency situation
  • Clearly understand the qualifications required for each role within the club and the legislative implications
  • Liaise with Human Resources in order to recruit, hire, train and develop new staff members, who will contribute to the future growth of the Company. Team development is a key management function, which requires constant attention.  This includes utilising regular training and appraisal systems and other tools prepared by the Human Resources team
  • Provide support and coaching to new team members
  • Attend training sessions and networking events and in order to maintain and improve personal professional capabilities in all areas of club management
  • Administrate and implement all Company policies, procedures and philosophies in conjunction with the Human Resources team and relevant employment legislation
  • Maintain effective administrative procedures in these areas including wage forecasts, timesheets and training records

Working Relationships

  • Maintain at all times a good liaison and working relationship with colleagues and clients

    Person Specification

  • Product knowledge
  • Maintenance and improvement of hotel procedures
  • Quality of training given to employees
  • Membership retention and development
  • Staff retention and development
  • Quality of audit and administrative procedures

Employee Benefits

  • Up to 28 days holiday including bank holidays per annum
  • Discounted weekend breaks
  • Regular Appraisals
  • Pension Scheme
  • Meals on duty
  • Uniforms (Hotel based staff only)
  • Accelerated promotion prospects

Britannia Hotels are an Equal Opportunities employer and applicants from non-EEC countries will require work permits or permission to work issued by the Home Office.