Britannia Hotels

Group Sales person - Altrincham, Greater Manchester

Altrincham, Greater Manchester
11 Oct 2016
07 Nov 2016
Job Type
Full Time

Ashley Hotel - Altrincham, Greater Manchester 

Britannia Hotels is the fastest expanding independent UK hotel group, currently we have 51 hotels (and growing) and 6 Pontins Holiday Parks. A fiercely independent, innovative and thriving company, our success has been built on the can-do attitude of the people who work for us.

Group Sales
To take telephone calls from prospective clients wishing to enquire about a new group booking

To make outbound sales calls chasing new business
To professionally deal with all telephone enquiries.
To follow PCI compliance procedures and maintain data protection.

To be accurate in all correspondence

To add on, cross sell and upsell where possible


Main Activities and Responsibilities

• Ensuring all new enquiries are dealt with in a timely and professional manner
• Making the required amount of outbound new sales calls per day
• Ensuring all hotel availability and special offers are up to date
• To comply with all PCI compliance regulations and the upper limits imposed by Britannia Hotels Head Office.
• Ensuring all new bookings are sent to be booked in a timely manner
• Understanding business partners and Britannia Hotels closeout and allocation procedures
• Liaising with Revenue department and Administration Supervisors regarding allocations, rates and general revenue issues.
• Asking your Supervisors for assistance as and when required.
• Actively reading and promoting the company extranet on a daily basis
• Liaising with Hotels when necessary
• To comply with all data protection requirements and attend all training required.
• To comply with health and safety procedures within the Call Centre including fire and safety procedures.


Essential skills and Experience

• Computer skills
• Target Driven
• Sales skills (proven)
• Confident
• Flexibility
• Ability to influence
• Excellent communicator
• Problem solver
• Forward thinker
• Ability to manage own workloads
• Customer service background


The Location

The Central Sales office offers sales support for all the hotels in the UK. Found in Hale it is only 5 minutes from Manchester Airport and with easy access to Altrincham, Manchester city centre and the M56 and M6 motorways.


The Benefits

  • 28 days holiday including bank holidays per annum
  • Discounted weekend breaks
  • Regular Appraisals
  • Pension Scheme
  • Meals on duty
  • Uniforms (Hotel based staff only)