Britannia Hotels

Sales and Events Coordinator - Manchester

Manchester, Greater Manchester
11 Oct 2016
07 Nov 2016
Job Type
Full Time

Britannia Manchester Hotel, Manchester

Britannia Hotels is the fastest expanding independent UK hotel group, currently we have 51 hotels (and growing) and 6 Pontins Holiday Parks. A fiercely independent, innovative and thriving company, our success has been built on the can-do attitude of the people who work for us.

Role Title:           Conference and Events Sales Executive

Reporting to:      Conference and Events Manager

Role Objective

Be responsible for the Conference & Events Sales for the Hotel.

What we are looking for:

Conference and Banqueting is about outgoing people who go out of their way to make every event, no matter how big or small, a truly memorable occasion.

You will be a proactive, self-motivated individual with a passion for C&B Sales. A person who is target driven and experienced, having a proven track record in handling conference and banqueting bookings. You will deliver excellent customer focused service and have an excellent command of written & spoken English.   With a can-do attitude, you will be someone who wants to see their hotel excel and succeed in the market place. You will have a natural rapport when dealing with the public and you will possess sound sales skills which will assist the hotel to expand its Conference and Banqueting bookings.

Role Responsibilities:

  • Promote and sell the Hotel’s portfolio of Conference and Banqueting
  • Chase and generate new sales leads
  • Convert business from leads
  • Build Relationships and Network effectively
  • Assist with external and internal events
  • Be on hand to assist with guest needs

Main Responsibilities

  • To proactively find and confirm new business through sales initiatives
  • To log all enquiries, provisional and confirmed bookings, on the database and ensure effective chase and trace systems are in place
  • To report on sales activities and to achieve set targets as agreed with line manager
  • Cold calling and visiting businesses to increase sales
  • Take enquiries/bookings for conference & banqueting events via the telephone, internet or face-to-face using client orientates sale approach.
  • Maintain the conference diary in order to maximise space and revenue.
  • Prepare, update and file all correspondence relating to conference & banqueting.
  • Prepare the conference and banqueting function sheet with completed final and accurate details for both the clients and the hotel operational benefit.
  • Log all conference and banqueting enquiries and maintain an effective follow-up system to secure business and provide an after sales service in order to secure repeat business.
  • Follow up brochure requests with a courtesy call.
  • Greet guests on arrival and check conference details for the day.
  • Prepare conference charge sheet correctly.
  • Arrange hire of AV equipment and order flowers as required.
  • Arrange hire of disco entertainment and other entertainment as required, complete necessary confirmations and entertainers invoice book for signature.
  • Compile statistics on a monthly basis of conversion ratios and conference room usage.
  • Ensure maximum occupancy and rates are achieved wherever possible.
  • Be aware of conference room status and availability at all times.
  • Be actively involved in hotel sales projects, attend sales meetings and entertain clients.
  • Prepare weekly information required for HOD meetings, including conference feedback and conversion statistics.
  • Show potential clients around the hotel facilities and sell the hotel product.
  • Ensure group/coach sales business is managed correctly.
  • Generate sales through familiarisation trips and show rounds of the Hotel.

     Person Specification

    The ideal candidate will have:
  • Computer skills
  • Strong evidence of accurate written communication
  • Organised
  • Prioritisation
  • Flexibility
  • Problem solver
  • Forward thinker
  • Attention to detail
  • Ability to manage own workloads
  • Self-motivating

     Employee Benefits

    Please note that this role will be available from 1st November 2016
  • 28 days holiday including bank holidays per annum
  • Discounted weekend breaks
  • Regular Appraisals
  • Meals on duty
  • Uniforms (Hotel based staff only)

Accelerated promotion prospects

Britannia Hotels are an Equal Opportunities employer and applicants from non-EEC countries will require work permits or permission to work issued by the Home Office