Membership Sales Manager - St Albans

St Albans
£16k - £18k per year
10 Oct 2016
07 Nov 2016
David Allen
Job Type
Full Time

Membership sales Manager – Leisure– St Albans -£16,000 - £18,000 +

Job                          Membership Sales Manager

Salary                    £16,000 - £18,000

Location               St Albans

To sell a range of memberships to suit all sectors. To retain existing members by providing excellent customer service. To achieve/exceed budgeted membership sales targets and associated sales lines. Responsible for developing and implementing monthly sales plans with the objective of achieving targeted membership sales numbers.


•             Telephone prospective enquiries in accordance with the Minimum Performance Criteria    (MPC) levels in order to reach monthly sales goals.
•             Convert a targeted percentage of all outbound telephone calls to appointments and subsequent appointments to new members.
•             Conduct tours with prospective members and sell facilities of the Club, ensuring appropriate follow up activity where necessary.
•             Follow up Web / Email enquiries within 48 hours.
•             Drive the sales process for corporate memberships.
•             Responsible for sourcing new leads through regular outreach initiatives
•             Develop and implement a sales plan which will maximise central sales/marketing support and generate sufficient new contacts in the local marketplace in order to achieve targeted sales / income.
•             Work closely with the club operations teams to implement local and centrally driven marketing campaigns in order to sell new memberships, reduce membership attrition and drive joiners from referrals..
•             Implement, monitor and drive retention strategies, e.g. new member events, club nights, away days and after sales care.
•             Maintain a full operating knowledge of the Club’s membership systems, including joining fees, subscriptions, direct debits, cancellation policy, Club services and rules.
•             Manage computerised membership system, and provide accurate statistical information as required.
•             Proactive database management of customer records on CRM.

•             Comply with the provision of the Company’s Health, Safety and Fire policies and procedures.

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