Camden Dining Group

Guest Relations Intern - Camden Dining

Unpaid internship- travel expenses and lunch included
07 Oct 2016
02 Nov 2016
Camden Dining
Job Type
Full Time

Guest Relations Intern- Camden Dining

We are offering a fantastic opportunity to work with some spectacular and award winning venues such as Shaka Zulu, Gilgamesh and The Cuban, which are based in the heart of Camden.

We have a new position open for a Guest Relations intern, to assist the Guest Relations manager with daily duties for our venues at Camden Dining. The position is for Monday- Friday, hours will be from 10am-4pm, and we will be providing travel expenses, and lunch each day.

Duties and Responsibilities

  • Assisting with monitoring our TripAdvisor accounts for our venues, and responding to negative, and positive customer reviews with an appropriate response
  • You will shadow the Guest Relations manager to learn how to liaise with guests and resolve any guest issues and enquires effectively and in a professional manner
  • Assisting to monitor social media platforms for any guest reviews that need a resolution and response
  •  You will learn how to our Openable system to look investigate booking details and the change log, and contact relevant management to address any guest issues
  • Learning to assess a guest complaint and offering appropriate compensation

Skills Required

  • Strong command of written and spoken English
  • A confident and calm approach to liaising with guests
  • Problem solving skills
  • Very good communication skills
  • Competent IT skills would be helpful
  • Providing a professional and friendly service

This is a excellent opportunity learn some valuable skills in this sector and understand the workings of our dynamic and growing business.

Kindly apply with a cover letter and CV, and we will be in touch with successful applicants.