Experienced Hostess - Marylebone, London
Modern and casual dining restaurant OPSO is looking for an enthusiastic and experienced hostess to join our team, to work with us either on a full or a part time basis.
The hostess is the most important role in the restaurant as is the first and last image that the guests see and also that regulates the whole flow of the restaurant.
The first duty when getting to work is making sure that the restaurant is organized and ready for operation.
Confirm the reservations for the entire shift by calling each customer if the reservation hasn’t been confirmed yet.
Check with phone and email reservations to assure that all reservations are noted.
Check with manager to assure there are no large or private parties that are not know about.
Plan out the seating chart and organize the reservations (planning is everything when running an effective host stand).
Make sure the server is aware they have been sat.
Greet guests and escort them to their table.
Make sure all menus are clean, free of spots or stains, complete and enough for the entire shift
Make sure entry doors are clean and free of debris.
Organize the following day's reservations, seating plans and confirm as many reservations as you can.
Keep an eye out that the dining room and entryway are kept clean throughout operations.
Attend to guest’s queries / complaints and coordinate activities of dinning room personnel to ensure prompt and courteous service to patrons is met.
Say good-bye to all of the guests.
Check to see that everything was wonderful. Not only is the host or hostess the first impression the guest gets when they come to an establishment they are also the last, so we do appreciate the position of the hostess a lot.