The Hotel Collection

Reservation Agent - Macclesfield

Macclesfield, Cheshire
£15,000 per year
05 Oct 2016
02 Nov 2016
Job Type
Part Time

Shrigley Hall Hotel Golf & Country Club, Macclesfield

More about the role

  • Handling telephone and internet enquiries through to booking
  • To work as a team to achieving departments and hotel targets
  • Greeting guests over the phone in a friendly, courteous manner
  • Recording reservation information accurately
  • Recording requests for special accommodation and suites
  • Creating opportunities for enhancing the guest experience through promoting additional services offered
  • Dealing with assigned incoming correspondence, emails and reservation messages in a timely and accurate manner

What we are looking for in you:

To successfully fill this role, you should maintain the attitude, behaviours, skills, & values that follow:

  • Excellent written and verbal English
  • Good interpersonal skills
  • The ability to work well as part of a team
  • Good numeracy and literacy skills
  • Flexibility
  • Tact and diplomacy
  • Patience
  • Self-motivation
  • A warm and open personality
  • Problem-solving skills
  • Good organisational skills
  • Proven sales skills
  • Experience of computerised hotel reservation booking system advantagous

Salary and benefits:

Benefits are non-contractual and may vary according to status and length of service.

  • £15,000 pro rata dependent on experience
  • Substantially discounted stays across the Group including friends and family
  • 28 days holidays including bank holiday allowance
  • Discounted Food and Beverage
  • High Street Discount incentive scheme
  • Service incentive scheme
  • Eye care vouchers
  • Free meals on duty
  • Complimentary use of the Hotel leisure facilities
  • Excellent training and developmet opportunities

If this sounds like you, then please press apply and include your CV and covering letter, detailing you current/most recent remuneration as part of our online application process.



About Us

The Hotel Collection has unique properties and gives us the opportunity to break free from the big corporate chains’ approach to hospitality in the UK, so our teams have more freedom to achieve our financial, service and people objectives. Our aim is to provide ‘Positive impressions. Lasting memories’.

Part Time - Reservation Agent – 4* Hotel Group Shrigley Hall Hotel Golf & Country Club

Housed in an extravagant historic mansion, The Shrigley Hall Hotel, Golf & Country Club enjoys a quiet location with breath-taking views across the Peak District National Park and the Shrigley golf course. The accommodation offers 148 elegant bedrooms with a selection of premium and deluxe standards. The Shrigley Hall Hotel is situated in the quaint village of Shrigley, near Macclesfield in Cheshire (within easy reach of the M6 and M56; just 15 minutes from Manchester Airport).