Whiting & Hammond

General Manager - The Blue Ball, Epsom

Epsom, Surrey
£26,000 - £35,000
05 Oct 2016
01 Nov 2016
Job Type
Full Time

The Blue Ball has an excellent opportunity available for a General Manager to head our Management team.

In this hands-on role, you will be responsible for maintaining consistent standards of service and ensuring guest satisfaction while creating a work environment that supports our values. You will contribute to the profitability of the House through the operation of effective cost controls and stock monitoring.

General Manager Key Responsibilities:

  • Deal with the management of all departments within the house operation, ensuring delivery of exceptional guest service.
  • Proactively plan to ensure each department is prepared based on an awareness of business in the House.
  • Ensure all costs are controlled without compromising standards and service delivery.
  • Ensure awareness and compliance with all Health & Safety work practices.
  • Ensure support of the house core values at all times.
  • Ensure prompt resolution of customer complaints.

The Ideal General Manager for this position:

  • Must have previous experience in a similar role and the ability to demonstrate business / industry awareness.
  • Must be courteous and focused on providing a consistently high standard of customer service.
  • Must be standards driven and detail-orientated with the ability to organise and plan ahead.
  • Must have the ability to lead, multi-task, and make sound decisions in fast-paced environment.
  • Must possess excellent communication and interpersonal skills


  • Food and Beverage discount across the Whiting and Hammond Group
  • 28 days’ paid holiday during each holiday year including Bank holidays
  • Company pension scheme
  • A competitive basic salary (based on experience)
  • Possible accommodation (if required)
  • Support in studying for professional qualifications
  • Share of tips
  • Uniform / Chef whites
  • Opportunities for promotion and transfer across the group
  • Childcare voucher scheme


  • In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. 
  • Documented evidence of eligibility will be required from candidates as part of the recruitment process.

We look forward to hearing from you!