Assistant General Manager

St Albans, Hertfordshire
30 Sep 2016
28 Oct 2016
Job Type
Full Time





About Gravity Force


Gravity Force opened its doors in Camberley in June 2014 as one of the UK’s first fully featured trampoline parks transforming what was once an industrial warehouse into a trampoline filled play area for participants of all ages.


The idea remains simple. Bring people together, get active, get fit and have a ton of fun while doing so. Whether you’re flying across main court, diving into our giant foam pit, playing an intense game of dodgeball warfare, breaking new ground in one of our fitness classes or competing with your friends to see who can land the smoothest dunk – Gravity Force can be enjoyed by everyone.


Gravity Force now also operates a trampoline park in Sunderland with many more parks planned for the future.  Each of the parks has its own management structure supported by a team at Gravity Force’s head office which provides expertise in marketing, finance, business planning, human resources and other core business functions.




Gravity Force St Albans will be the fourth park and at 37,000 feet will be the largest site so far and a Assistant General Manager is needed to launch, lead and manage the park.  The Assistant General Manager will have a high level of autonomy to run the park as his or her own business, supported by the team at Head Office.


Role details


This role is accountable to the Area Manager with considerable people and budget management responsibility.


The successful candidate will achieve a competitive salary plus benefits.  As you would expect, working some unsociable hours and weekend hours will be necessary to carry out the responsibilities of the role.




  • To manage the park at Gravity Force St Albans as a successful business.


    To ensure Health and Safety operating procedures are properly embedded and remain the top priority for the park.


    To effectively utilise the resources available from the Gravity Force Head Office.


    To exceed all revenue targets without compromising a safe and fantastic experience for our customers.


    To lead the delivery of industry leading Customer Service Standards


    To foster exceptional onsite HR standards, motivating all staff and supporting everyone to success.


    To ensure site presentation is of an exceptional standard at all times.


    To ensure all maintenance schedules are met and reported effectively


    To provide performance related reviews and appraisals to all managerial staff, developing their knowledge and standards.


    To ensure all company polices are understood and adhered to.


    To recruit, train and develop staff.


    Ensure all operation procedures are undertaken within timescales


    To carry out Duty Manager shifts as and when required


Person Specification


The successful candidate will be:


  • An experienced leader and manager comfortable at working with a high level of autonomy.


    A highly motivated individual who demonstrates inspirational skills to engage people and customers at all levels.


    A clear communicator who is professional and can provide an exceptional customer experience.


    Commercially aware with lots of experience at increasing profitability by driving revenue and containing costs.


    Strong implementation skills and leads by example.


    The ability to keep a cool head under pressure.


    Knowledgeable and experienced in providing the highest levels of health and safety.