Customer Experience Manager - London
Customer Experience Manager - Feltham, London
We’re raising the game when it comes to Customer Experience
Be the difference
Be a Customer Experience Manager at Gala
We’re looking for idea-brewing, problem-solving people-magnets to join our team as Customer Experience Managers.
We need people who will listen to our customers and understand how we can make their experience at Gala an even better one. People who will make our customers happier than ever. People who can come up with new ways to engage with audiences. Customer Experience Managers will be the people going out into the local community, creating links with local businesses and interacting with the wider community to create a network of bingo fans.
You’ll be brilliant at chatting to customers - and crucially, you’ll have evidence of how you have improved the customer experience in previous roles. You’ll have great questioning and relationship-building skills which will enable you to draw out honest feedback about our customers’ experiences at Gala, dealing with any negative comments swiftly and effectively.
You’ll be able to use this information to learn lessons, implement changes and come up with new ideas for improvements to engage new audiences and improve our membership experience.
Remember - it’s all about your ability to connect with people.
Why Gala ?
We know how much hard work and dedication you will bring to this role - and we’re all about rewarding that. As a customer experience manager at Gala you will not only get a great salary and the opportunity to earn a bonus of up to 20%, but you will also be able to join our pension scheme, which offers life insurance. We are a family-friendly business, so you can earn childcare vouchers as well as the opportunity to buy and sell additional holiday above your 33 days holiday (inclusive of bank holidays).
But most importantly, we commit to investing significantly in your development through coaching and constructive feedback - alongside an individual development plan. Our people are the heart of our business and we want to give everyone the chance to fulfil their potential.
Full UK driving licence essential
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