Hotel Receptionist

TW11 9NU, Teddington
£16,225 per annum
23 Sep 2016
20 Oct 2016
Job Type
Full Time

About Us

The Lensbury is a four star Hotel and Conference Centre and private members club, set within 25 acres of landscaped grounds by the banks of the River Thames at Teddington Lock.  The Lensbury has full leisure and sports facilities including a gym, 25 metre heated pool, 19 tennis courts and a Watersports centre.

We are looking for a pro-active, experienced Hotel Receptionist to offer exceptional customer service to our members and guests.

The Role

Provide all members and guests of The Lensbury with a warm and efficient welcome

Deal efficiently with enquiries from members and guests in person and on the telephone

Make reservations, operating computerised advance reservations system

Process all cash procedures, ensuring accuracy and security at all times

Issue tickets for events, i.e. Summer Ball, themed events etc.

Adhere to all department standards of performance


The Candidate

Must have hotel reception experience

The ability to deal effectively and competently with both members and staff

Excellent customer service skills and good telephone manner

Accurate typing skills and knowledge of Word

Knowledge of reservations systems software is an advantage


Terms & Conditions

39 hours a week on a flexible shift pattern to cover evenings and weekends

Free use of sports facilities

Free meal whilst on duty

Uniform provided

Paid annual leave of 4 x weekly contracted hours + Bank Holiday entitlement

Pension scheme and BUPA on service criteria