The Lensbury is a four star Hotel and Conference Centre and private members club, set within 25 acres of landscaped grounds by the banks of the River Thames at Teddington Lock. The Lensbury has full leisure and sports facilities including a gym, 25 metre heated pool, 19 tennis courts and a Watersports centre.
We are looking for a pro-active, experienced Hotel Receptionist to offer exceptional customer service to our members and guests.
Provide all members and guests of The Lensbury with a warm and efficient welcome
Deal efficiently with enquiries from members and guests in person and on the telephone
Make reservations, operating computerised advance reservations system
Process all cash procedures, ensuring accuracy and security at all times
Issue tickets for events, i.e. Summer Ball, themed events etc.
Adhere to all department standards of performance
Must have hotel reception experience
The ability to deal effectively and competently with both members and staff
Excellent customer service skills and good telephone manner
Accurate typing skills and knowledge of Word
Knowledge of reservations systems software is an advantage
Terms & Conditions
39 hours a week on a flexible shift pattern to cover evenings and weekends
Free use of sports facilities
Free meal whilst on duty
Paid annual leave of 4 x weekly contracted hours + Bank Holiday entitlement
Pension scheme and BUPA on service criteria