Juice Hospitality

Guest Service Assistant - Ascot

£19,000 Per Annum
22 Sep 2016
20 Oct 2016
Sarah Dinnage
Job Type
Full Time

Juice Hospitality are recruiting for 2 Guest Services Assistant for a luxury 5 star hotel in Berkshire to provide an exceptional guest experience by offering a warm welcome and farewell to all guests whilst ensuring a seamless service is delivered from arrival through to departure.

Key responsibilities of these roles include;

  • Welcoming guests in a professional, friendly manner to ensure guests immediately feel at home.
  • Escorting all guests when possible.
  • Parking guests cars and retrieving them whilst holding keys safely and ensuring the cars are safely parked at all times.
  • Maintaining cleanliness and order on the driveway.
  • Have knowledge of the local area including assisting guests with directions.
  • Delivering and collecting guests luggage promptly.
  • Loading and unloading luggage into guests cars or taxis.
  • Handling all guests personal items with care so that no damage occurs.
  • Maintaining accurate records of the movement of luggage.
  • Exceeding our guests' expectations by providing discreet and personalised service.
  • Driving buggies in a safe manner around the estate.
  • Meeting all transfers in a timely fashion to deliver a seamless experience.
  • Offering technical support to guests in the form of providing assistance with laptops, printers, adapters etc.
  • Providing a shuttle service or offer alternative transport within a 5 mile radius.
  • Developing a close working relationship with all department colleagues and managers to ensure guest expectations are met.
  • Comply with all statutory and company health and safety, fire, bomb and security regulations.

Experience and Qualifications:

  • You must hold a valid UK/EU Driving Licence
  • You must have experience in a similar role within a 5 star hotel venue.
  • Customer orientated
  • Good written and spoken English
  • Good organisation skills
  • Team player
  • Motivated and well presented
  • Flexible working attitude

Please apply now if you have the relevant experience by submitting your CV to me today.