Sopwell House

Brasserie Host/ Hostess - St Albans

St Albans, Hertfordshire
£14,976 gross per annum
10 Jan 2017
17 Jan 2017
Job Type
Full Time

Brasserie Host/Hostess (Full time)

Sopwell House – St Albans

Salary – £ 14,976 gross per annum

Deep in the Hertfordshire countryside, with London virtually on the doorstep, Sopwell House is a hidden sanctuary for those who appreciate comfortable refinement and a real sense of freedom. Complementing this sumptuous environment, guests will be welcomed by the genuine warmth of our family - run hotel with its dedicated team and a host of sophisticated facilities and services.

Join an Exceptional Team of Enthusiastic People!

Having recently joined Preferred Hotels & Resorts, a global collection of the world’s finest independent luxury hotels, the team at Sopwell House go above and beyond to ensure that our guests have the most enjoyable time.

Scope & General Purpose of Job:

To provide guests and visitors to Sopwell House with an efficient and personal service whilst maintaining the consistency and continuity and strive to continually improve.

Main Responsibilities:

  • Greet all Guests and escort them to their allocated tables with menus and wine list;
  • Answer all telephone calls an d deal with all Guest enquiries;
  • Act as the guest service role model for the department, set a good example of excellent customer service and create a positive atmosphere for guest relations.
  • Keep tidy the host/ess desk;
  • Ensure that all the menus are ready at the desk prior each service;
  • Demonstrate knowledge of the menus and wine list and readiness to answer any enquiries from the Guests;
  • Assists the Supervisors and the servers on the floor during meal periods and high demand times;
  • Handles guest problems and complaints;
  • Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction;

The successful candidate will have:

• Passion for food and beverage

• Previous experience in a similar environment

• Relish the pressure of a busy restaurant environment

All applicants must have the right to live and work in the UK.

Please be advised that if you have not received a response within 14 days, please assume that your application has not been successful on this occasion.

In Return –

  • 28 days holiday + 1 Extra Holiday Day on Birthday upon 1 year Service plus other Company Benefits
  • Discounted Spa, Food and Beverage and accommodation within the AB Hotels Group
  • Professional learning and career development opportunities
  • Tastecard upon 1 year Service